Director, Cyber Services and Incident Response - AmTrust Financial Services, Inc.

Come and join the AmTrustCyber Team!  We are a growing and flourishing Cyber/Tech Team with offices around the country. In this role, you will be responsible for responding to cyber security events experienced by insureds of AmTrustCyber. Our portfolio of business includes both admitted and surplus accounts and primary and excess accounts across a diverse range of industries and insureds that are SMEs through Fortune 500 companies.  The ideal candidate has an appreciation for time sensitivity, customer service and collaboration – both with internal and external partners.  This role also is responsible for working with AmTrustCyber insureds and third-party vendors to coordinate cyber risk service offerings. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization.

• Actively participate in incident response management for insureds of AmTrustCyber.
• Engage in prompt intake calls and ensure consistent follow-up throughout the life cycle of the claim.
• Collaborate with AmTrustCyber claims professionals for holistic incident management.
• Manage vendors and outside counsel including selection of counsel for specific matters, negotiation of rates to ensure the best interest of AmTrustCyber are forefront and oversight of performance metrics as well as timely payments.
• Partner with AmTrustCyber team in marketing and business development efforts.
• Ensure superior client service with valuable, efficient, effective, and timely solutions for clients.
• Keep current with cyber market trends and notable claims.
• Perform other functionally related duties as assigned.

• 3-5 years of experience in incident response or with handling data security issues and/or technical experience in network management, infrastructure and cloud applications.
• College degree is required; JD degree is preferred.
• Ability to collaborate with internal claims, underwriting, wordings and legal teams.
• A team player who is willing to work hard and work well with others, as well as provide superior client service.

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AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.