Director, Data Center Operations - Jones Lang LaSalle Incorporated

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Summary 

The Sr. Facility Manager - Critical Environments is responsible for managing the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of all local, state and federal requirements. The position is responsible for all lines of business and third-party relationships with the assigned data centers. The position will also manage a team of Facility Management professionals. The key to success in this role is to be an open, transparent and consistent communicator to all stakeholders. In this role, you have the opportunity to shape a portion of the digital economy as well as the careers and lives of the teams supporting operations. 

Principal Duties and Responsibilities 

Task will include but not be limited to: 

• Oversee the day-to-day operations of the data center facility, including power distribution, cooling systems, fire suppression, security systems, and environmental controls. Ensure all critical systems are functioning optimally at all times. 
• Develop and implement long-term facility strategies aligned with the organization's goals, ensuring the data center's capacity, efficiency, and resilience meet current and future needs. Evaluate emerging technologies and industry trends to drive innovation and optimize the facility. 
• Develop and implement a comprehensive maintenance program for the data center, including preventive maintenance schedules, equipment testing, and inspections. Coordinate with maintenance staff or contractors to execute maintenance activities with minimal impact on operations. 
• Oversee and coordinate major facility projects, including expansions, relocations, equipment upgrades, and infrastructure improvements. Develop project plans, manage timelines, budgets, and resources, and ensure successful project execution while minimizing downtime and disruptions. 
• Develop and maintain emergency response plans, including incident management and business continuity procedures. Conduct regular drills to test emergency procedures and ensure the team is prepared to respond effectively to any critical events. 
• Identify potential risks and vulnerabilities within the data center facility and develop appropriate risk mitigation strategies. Establish and maintain robust business continuity plans, including disaster recovery procedures, to minimize downtime and ensure uninterrupted operations. 
• Engage and manage relationships with vendors and service providers to ensure they deliver high-quality services and comply with contractual obligations. Coordinate maintenance contracts, repairs, and inspections. 
• Implement and manage an effective environmental monitoring system in the data center. This may include temperature, humidity, power consumption, water detection, and other critical parameters. Monitor environmental alarms and take appropriate actions to rectify any issues. 
• Continuously monitor and forecast the data center's power, cooling, and space requirements to ensure sufficient capacity to support current and future needs. Collaborate with stakeholders to plan and implement expansions or modifications to meet evolving demands. 
• Ensure the data center facility meets all relevant regulatory requirements and industry standards. Maintain appropriate documentation and conduct regular audits to verify compliance. 
• Conduct risk assessments to identify potential vulnerabilities and develop risk mitigation strategies. Implement appropriate security measures, disaster recovery plans, and physical access controls to protect critical infrastructure. 
• Manage the data center's operational budget, ensuring cost-effective operations and adherence to financial targets. Monitor expenses, negotiate contracts, and identify opportunities for cost savings. 
• Lead a team of facility operations staff, providing guidance, mentorship, and support. Foster a collaborative and high-performance culture, promoting professional development and succession planning within the team. 
• Effectively communicate with various stakeholders, including senior management, clients, and internal departments, providing updates on facility operations, projects, and key initiatives. Develop and deliver presentations tailored to the audience's needs. 
• Stay updated on emerging technologies and industry best practices related to data center facility management. Evaluate and implement new technologies to enhance efficiency, performance, security, and operational resilience. 
• Performs additional job duties as requested. 

Minimum Experience: 

Education & Experience  

• Hands-on experience working in a data center/critical facility, including UPS. 
• Systems, emergency generators, and switchgears. 
• High School diploma or GED equivalent 
• 10+ years related work experience. 
• 7+ years supervisory experience. 
• Working knowledge of computer applications including Word and Excel. 
• Demonstrated verbal/written communication skills. 

Language Skills    

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  
• Ability to read, analyze, and interpret technical procedures, or governmental regulations and codes.  
• Ability to write routine reports and correspondence.  
• Ability to speak effectively before small groups of tenants or fellow employees.  
• Demonstrated verbal/written communication skills. 

Other Skill and Abilities  

• Ability to use drawings, specifications, shop math and various measuring or testing instruments.   
• Working knowledge or the capability of developing proficient knowledge of Microsoft Word, Microsoft Excel, Outlook and Microsoft Access and any other software packages. 
• Must be able to professionally interact with tenants and contractors.   
• Demonstration of leadership ability, presentation capabilities and organization skills.  

Preferred Requirements: 

• Corrigo Experience. 
• MCIM / Salesforce Experience. 
• Zendesk Experience. 
• Service Now Experience. 

Physical Requirements:  

This position will require the following: 

• Walking large, campus-like settings. 
• Frequent walking, climbing, bending, kneeling, lifting, stooping, and working/extending overhead, including: 
• Lifting a minimum of 50 lbs. 
• Climbing stairs and navigating rooftops to access equipment. 
• Using ladders up to 30 ft and working from heights. 
• Ability to Climb a ladder with a 300-lb weight limit. 
• Must be able to work different schedules. 
• Must be able to work Holidays. 
• Must be able to respond to site emergencies. 

Customer Environment Description 

• A leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions across the globe. With more than 50 high-performance mission-critical facilities worldwide, the company ensures the continued operation of digital infrastructure for nearly 800 customers, including approximately 200 Fortune 1000 companies. 
• Demanding customer and fast-paced environment, serving some of the largest companies in the world.  
• JLL operates 40 sites for the customer that includes campuses and individual data centers. We provide operational support including operating engineers, chief operating engineers, facility managers, and regional managers.  
• JLL has been supporting the customer since 2021. The relationship has continued to grow as the customer’s business has grown; we continue to support current locations and assist in establishing new sites across the United States.  
• We continue to struggle meeting the KPIs set forth by the customer, particularly when it comes to incidents. With an increased focus on training and adequate staffing models, we will be able to meet our obligations and exceed expectations. Our goal is to continue a fruitful relationship that allows us to grow with the customer. This will provide many opportunities for our employees and allow our customer to scale their business.  

Training 

Coming Into Role 

During Role 

• Leadership expertise 

• Safety Training 
• Corporate/HR Training 
• People leadership training 
• Training on MCIM 
• Training on Corrigo 
• Training on Zendesk 
• Training on ServiceNow 
• MOP Management 
• Critical Facility Awareness 
• Account Finance and Budgeting 
• MSA Training 

Accountabilities and KPIs 

Accountability 

Associated KPI 

Developing Employees 

Development plans and goals for 100% of employees 

Leadership Satisfaction Score 

≥ 4.0 

Site meeting account ticket SLAs 

P1: average ≤ 15 minutes 

P2: average ≤ 30 minutes 

P3: average ≤ 60 minutes 

Responsibilities To: 

Area 

Responsibility 

Customer 

Sr. Facility Managers are responsible for providing exceptional customer service to our direct and indirect customers. This includes, but is not limited to:  

• Ensure all employees safely operate all equipment and systems.  
• Ensure all records/reports are updated and accurate. 
• Remain professional at all times.  
• Timely, concise, accurate, and professional communication.  
• Attendance of all meetings requested by the customer.  
• Following all policies and procedures, maintaining the highest standards. 
• Manage team to meet all customer expectations. 

Team 

JLL operates as one team with every member of the team contributing to the success of the team, client, and company. Being a good teammate includes, but is not limited to: 

• Report to shifts on time and ready to perform role to the best of your ability.  
• Keep team accountable to report to shifts on time and ready to perform their role to the best of their ability.  
• Work collaboratively with team to ensure we are meeting the customer’s needs.  
• Handle safety concerns and escalate through appropriate channels and ensure you and team are working safely.  
• Stop work if any unsafe conditions arise. 
• Manage team in a professional and respectful manner.  
• Support employees’ career growth and training.  
• Maintain open communication with the team and ensure to appropriately respond to issues, questions, or other feedback. 

Training 

Training is an important part of working at JLL, it is essential that every employee takes it seriously. This includes, but it not limited to:  

• Ensure assigned training is satisfactorily completed on time.  
• Seek additional training through JLL and client funded training to upskill or reskill.  
• Ensure you are present and ready to learn for all training. 
• Support team in their training efforts. 
• Provide team with feedback regarding any training they may require to effectively perform their role.  
• Seek and participate in people leadership training. 

Culture 

Every employee is responsible for creating a professional, positive, and inclusive culture. This includes, but is not limited to:   

• Lead by example.  
• Work collaboratively and professionally with everyone on site to ensure an inclusive culture.  
• Provide feedback to leadership regarding issues, questions, or improvements. 
• Maintain an open-door policy that encourages employees to inform you of any issues, make suggestions, or ask questions. 

JLL 

Although employees work at the customer’s location, they are employees of JLL and have responsibilities to the company. This includes, but is not limited to:  

• Understand JLL’s mission, vision, and values and how your role fits into the bigger picture. 
• Ensure you are making fiscally responsible decisions 

Support you will receive: 

Area 

Support 

Safety 

JLL is a safety focused company that works to ensure all employees receive the safety support they need. This includes:  

• Proper PPE will be provided as required to safely perform work.  
• Safety champions and HSSE are available for any safety questions or concerns. 

Training 

Employees cannot be their best without proper training. We are committed to supporting your training in development, which includes:  

• We will provide all necessary training for you to do your job safely and effectively.  
• You will be given time during your shift to complete all required training.  
• Ability to leverage team knowledge. 
• Provide training and experience focused on your growth and development. 

Communication 

All employees need to have a voice and stay informed. Our commitment to communication includes:  

• Open door communication with leadership and corporate functions such as Human Resources.  
• Regular communication from the PMO team regarding the account to keep you up to date.  
• An environment that appreciates diversity of thought and encourages open communication.  

Team 

At JLL, employees are one team working toward the same goal. Your team will support you through:  

• Collaborative environment where employees work together to achieve outstanding performance for our customer.  
• An inclusive culture where all employees are respectful and professional. 

Leadership 

Our leaders cannot meet the customer’s needs without the dedicated and hard-working employees on the account. Leadership is committed to supporting employees by:  

• Coaching and development to help you achieve your career goals.  
• Regular meetings to discuss issues, answer questions, and your career goals.  
• Provide you with all tools to successfully perform your role and grow. 

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

Remote –Richmond, VA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

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