Director, Destination Experience Development - PhxProConnect

Phoenix Pro Connect is currently seeking an experienced Director of Destination Experience Development to represent a luxury global company. This leadership role within the Product Development department is responsible for overseeing and enhancing a variety of destination experience programs.

Key Responsibilities:

- Supervise the design and implementation of destination experiences across multiple regions, including EMEA, CARIB, and APAC.

- Develop and refine programs such as shore excursions, beach experiences, and in-port transportation to ensure they adhere to the highest standards of luxury.

- Collaborate closely with Product Development, Voyage Design, and Shore Excursions teams to recommend development roadmaps and select regional operators.

- Ensure the alignment of itineraries with destination experiences at the voyage level to ensure a cohesive and luxurious guest journey.

- Partner with Hotel Operations Leadership to conceptualize shore excursions, select Tour Operators, and ensure the delivery of a global luxury experience.

Destination Expertise and Communication:

- Develop comprehensive, concierge-level knowledge of all destinations while working with stakeholders to ensure seamless communication across digital platforms and marketing programs.

- Lead the narrative development for guest communications, ensuring consistent brand voice throughout the customer journey.

Program Review and Enhancement:

- Conduct audits and reviews of delivered destination experiences to identify opportunities for product enhancement and evolution.

- Establish and maintain a knowledge base of destination insights for Concierge teams, ensuring they have the resources to deliver exceptional guest experiences.

Guest Journey and Event Development:

- Influence the guest journey across all land programs, including marquee events, pre and post-cruise experiences, and overland programs.

- Support digital content development for destination programs, ensuring alignment with the overall guest experience narrative.

Brand Alignment and Synergies:

- Seek opportunities to create synergies with luxury properties and global community partners to enhance the brand's presence and guest experience.

Budget and Contract Management:

- Assist in seamless contract negotiations, venue booking, and program development, ensuring a smooth handover to operational teams.

- Participate in the department's budget process, ensuring alignment with financial planning standards.

Qualifications:

• Education: Bachelor's degree in hospitality, travel, or equivalent.
• Experience: Minimum of 15 years in luxury travel, with expertise in managing complex destination experience programs.
• Skills: strong analytical skills with extreme attention to detail, exceptional communication and customer service abilities, the ability to influence decisions, strong organizational and multi-tasking skills in a fast-paced, deadline-driven environment, and a hands-on approach with a focus on guest satisfaction and problem-solving.

This candidate possesses extensive experience and expertise in developing and executing luxury destination experiences, making them an ideal fit for this strategic leadership role. Their ability to lead, collaborate, and innovate will significantly contribute to the continued success of the organization.