Director - Digital Product Management (Insights) at American Express
New York, NY 10001
About the Job
DescriptionYou Lead the Way
We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other
Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success
Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day
And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises
Within GCS, the Corporate Program Product Management (CPPM) organization spearheads the creation of best-in-class payment experiences and capabilities meeting the evolving needs of G&L and US Middle Market customers.CPPM is responsible for developing and managing a suite of corporate payment and spend enablement solutions uniquely differentiated through innovative benefits, features, and partnerships underpinned by seamless digital experiences
As part of our corporate program, insights are a critical way we deliver value to our clients
As the corporate payments ecosystem rapidly evolves, we are committed to maintaining our leadership position
With this newly created role, the Director, Digital Insights, Product Management, will help lead the strategy, product roadmap, and evolution of our digital insights assets
Key Responsibilities:Lead strategy, positioning, and roadmap insights products for the G&L and Middle Market segment Identify risks and opportunities within our current landscape, setting up governance structures if necessary Gain deep understanding of the client to inform key decisions about how insights are structured and delivered Lead a team whose current responsibilities include handling digital insights products related to our ESG initiativesBuild business cases to support strategic investment for future product enhancements in both @Work and other insights investmentsPartner closely with various functional teams including: Product Development (CIPD), GCO, Field, and MarketingDevelop, own and lead key performance metrics to help ensure performance issues are identified and resolved, and identify impact to revenueRequirements/Qualifications:Courageous thought-leader with a track record of driving thought-provoking strategic roadmaps – from vision to detailed executionSharp commercial savvy and established experience crafting pragmatic/customer-centric strategiesProven understanding of our core corporate products and the needs of our Middle Market and Global & Large customers to drive customer-centric solutionsSolid understanding of and interest in the future of travel and the evolution of the travel ecosystem (e.g., emergence of new disruptors)Critical thinker who leads with an external perspective and thrives in a fast-paced environmentRigorous and data-centric leader – able to steer towards insight and customer-based decision-making Outstanding written and verbal communication skills, with proficiency presenting to executive audiences and leading robust governance forums Strong collaborator with the ability to navigate a complex partner map and influence othersOutstanding people leadership skills developing high-performing teamsExperience partnering with sales/business development organization and partner managementPreferred Qualifications:Familiarity with data analytics and Agile methodologies/* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal { margin-top:0in; margin-right:0in; margin-bottom:8.0pt; margin-left:0in; line-height:107%; font-size:11.0pt; font-family:"Calibri",sans-serif; }p.MsoHeader, li.MsoHeader, div.MsoHeader { margin:0in; font-size:11.0pt; font-family:"Calibri",sans-serif; }p.MsoFooter, li.MsoFooter, div.MsoFooter { margin:0in; font-size:11.0pt; font-family:"Calibri",sans-serif; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin-top:0in; margin-right:0in; margin-bottom:8.0pt; margin-left:.5in; line-height:107%; font-size:11.0pt; font-family:"Calibri",sans-serif; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin-top:0in; margin-right:0in; margin-bottom:0in; margin-left:.5in; line-height:107%; font-size:11.0pt; font-family:"Calibri",sans-serif; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin-top:0in; margin-right:0in; margin-bottom:0in; margin-left:.5in; line-height:107%; font-size:11.0pt; font-family:"Calibri",sans-serif; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin-top:0in; margin-right:0in; margin-bottom:8.0pt; margin-left:.5in; line-height:107%; font-size:11.0pt; font-family:"Calibri",sans-serif; }span.HeaderChar { }span.FooterChar { }.MsoChpDefault { font-size:11.0pt; }.MsoPapDefault { margin-bottom:8.0pt; line-height:107%;}@page WordSection1 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in; }div.WordSection1 {page:WordSection1;} /* List Definitions */ QualificationsSalary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition
Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being
That means we prioritize their physical, financial, and mental health through each stage of life
Benefits include:Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally
That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture
Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.Employment eligibility to work with American Express in the U.S
is required as the company will not pursue visa sponsorship for these positions.Job Field: ProductSchedule: Full-time
We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other
Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success
Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day
And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises
Within GCS, the Corporate Program Product Management (CPPM) organization spearheads the creation of best-in-class payment experiences and capabilities meeting the evolving needs of G&L and US Middle Market customers.CPPM is responsible for developing and managing a suite of corporate payment and spend enablement solutions uniquely differentiated through innovative benefits, features, and partnerships underpinned by seamless digital experiences
As part of our corporate program, insights are a critical way we deliver value to our clients
As the corporate payments ecosystem rapidly evolves, we are committed to maintaining our leadership position
With this newly created role, the Director, Digital Insights, Product Management, will help lead the strategy, product roadmap, and evolution of our digital insights assets
Key Responsibilities:Lead strategy, positioning, and roadmap insights products for the G&L and Middle Market segment Identify risks and opportunities within our current landscape, setting up governance structures if necessary Gain deep understanding of the client to inform key decisions about how insights are structured and delivered Lead a team whose current responsibilities include handling digital insights products related to our ESG initiativesBuild business cases to support strategic investment for future product enhancements in both @Work and other insights investmentsPartner closely with various functional teams including: Product Development (CIPD), GCO, Field, and MarketingDevelop, own and lead key performance metrics to help ensure performance issues are identified and resolved, and identify impact to revenueRequirements/Qualifications:Courageous thought-leader with a track record of driving thought-provoking strategic roadmaps – from vision to detailed executionSharp commercial savvy and established experience crafting pragmatic/customer-centric strategiesProven understanding of our core corporate products and the needs of our Middle Market and Global & Large customers to drive customer-centric solutionsSolid understanding of and interest in the future of travel and the evolution of the travel ecosystem (e.g., emergence of new disruptors)Critical thinker who leads with an external perspective and thrives in a fast-paced environmentRigorous and data-centric leader – able to steer towards insight and customer-based decision-making Outstanding written and verbal communication skills, with proficiency presenting to executive audiences and leading robust governance forums Strong collaborator with the ability to navigate a complex partner map and influence othersOutstanding people leadership skills developing high-performing teamsExperience partnering with sales/business development organization and partner managementPreferred Qualifications:Familiarity with data analytics and Agile methodologies/* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal { margin-top:0in; margin-right:0in; margin-bottom:8.0pt; margin-left:0in; line-height:107%; font-size:11.0pt; font-family:"Calibri",sans-serif; }p.MsoHeader, li.MsoHeader, div.MsoHeader { margin:0in; font-size:11.0pt; font-family:"Calibri",sans-serif; }p.MsoFooter, li.MsoFooter, div.MsoFooter { margin:0in; font-size:11.0pt; font-family:"Calibri",sans-serif; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin-top:0in; margin-right:0in; margin-bottom:8.0pt; margin-left:.5in; line-height:107%; font-size:11.0pt; font-family:"Calibri",sans-serif; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin-top:0in; margin-right:0in; margin-bottom:0in; margin-left:.5in; line-height:107%; font-size:11.0pt; font-family:"Calibri",sans-serif; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin-top:0in; margin-right:0in; margin-bottom:0in; margin-left:.5in; line-height:107%; font-size:11.0pt; font-family:"Calibri",sans-serif; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin-top:0in; margin-right:0in; margin-bottom:8.0pt; margin-left:.5in; line-height:107%; font-size:11.0pt; font-family:"Calibri",sans-serif; }span.HeaderChar { }span.FooterChar { }.MsoChpDefault { font-size:11.0pt; }.MsoPapDefault { margin-bottom:8.0pt; line-height:107%;}@page WordSection1 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in; }div.WordSection1 {page:WordSection1;} /* List Definitions */ QualificationsSalary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition
Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being
That means we prioritize their physical, financial, and mental health through each stage of life
Benefits include:Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally
That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture
Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.Employment eligibility to work with American Express in the U.S
is required as the company will not pursue visa sponsorship for these positions.Job Field: ProductSchedule: Full-time
