Director, E-Commerce & E-Retail - TonyMoly USA

Are you a highly organized go-getter with a passion for the beauty industry?

Do you thrive in a fast-paced environment and enjoy tackling challenges with creative solutions? If so, we want to hear from you!

As the Director, E-Commerce & E-Retail, you'll be the strategic mastermind, data wiz, and inspiring leader driving our online sales to new heights. You’ll collaborate across teams, and craft innovative strategies to optimize our online store, ensuring a seamless and profitable customer experience.

Key Responsibilities

E-commerce Strategy: 

• Develop and execute comprehensive e-commerce and e-retail strategies that align with the company's overall business goals.
• Conduct market research and competitive analysis to identify growth opportunities and potential risks.
• Develop and implement pricing strategies to optimize profitability.
• Develop and implement strategies to increase online sales, conversion rates, and average order value.

Vendor Management: 

• Drive Amazon & Shopify Operating Plan to deliver growth and profitability.
• Manage relationships with third-party vendors and partners involved in e-commerce operations.

Customer Experience: 

• Develop and drive initiatives to enhance customer satisfaction, retention, and loyalty.
• Identify strategies and improvements of the customer journey with a customer-centric approach 

Digital Marketing: 

• Work closely with the Marketing Manager to develop and implement effective digital marketing campaigns, including SEO, SEM, social media, email marketing, and content marketing.
• Leverage data analytics to track key performance indicators, identify trends, and make data-driven decisions.

Team Leadership: 

• Lead and manage a team of 2 e-commerce professionals, providing guidance, mentorship, and development opportunities.

• 10 years of experience in e-commerce management.
• Proven track record of successfully driving online sales and revenue growth.
• Deep understanding of e-commerce platforms, technologies, and industry trends
• Strong analytical skills and ability to leverage data to make informed decisions.
• Excellent leadership and communication skills to effectively manage teams and collaborate with cross-functional departments.
• Ability to adapt to a fast-paced, ever-changing e-commerce environment.

Additional Desired Skills

• Experience with Shopify and Amazon.
• Proficiency in digital marketing tools and analytics software.
• Strong project management skills to effectively manage multiple initiatives.
• A passion for e-commerce and a customer-centric mindset.

What We Offer:

• Competitive salary and benefits package
• Hybrid work model
• 401k plan with company match
• Generous employee discount 
• Opportunity to work in a dynamic environment within the beauty industry
• Gain valuable experience in e-commerce operations
• Be part of a supportive and collaborative team

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