Director Ecommerce - Goodwill Industries of SE WIS

We're seeking a dynamic leader to head our Ecommerce department and drive substantial growth and innovation in our online operations. As the Director of Ecommerce, you'll lead the development of strategies to enhance customer experience, maximize online revenue, and streamline operations. Your role will involve setting long-term visions, refining our operating procedures, and managing budgets to ensure efficient, scalable growth.

The Director Ecommerce oversees implementation for the Ecommerce department to drive sales growth, enhance customer experience and optimize online operations.

RESPONSIBILITY LEVEL:

Develops long- and short-term business strategies (3-5 years) and oversees implementation for the Ecommerce department to drive sales growth, enhance customer experience and optimize online operations. Is heavily involved in developing the department's standard operating procedures. Forecasts and plans annual operating and capital budget, implements cost-savings measures. Maintains and adjusts operating budget, manages expenses based on changes in internal or external factors, and communicates budgetary performance. Typically works on projects and initiatives that span 2-5 years. Responsible for integration of systems, systems metrics and analysis.

PRINCIPAL DUTIES:

1. Develop and implement a comprehensive ecommerce strategy aligned with overall business goals.

2. Maximize Revenue and Margin from donated goods through online sales and business development through new and existing marketplaces.

3. Monitor and analyze ecommerce performance metrics, utilizing data to inform decisions and strategies.

4. Lead and mentor the ecommerce team, fostering a culture of innovation and accountability.

5. Manage relationships with third-party vendors, agencies, and platforms to enhance our ecommerce capabilities.

6. Leading and Developing Talent: Manages organizational design for area of responsibility and directs talent planning, hiring, development and training of staff. May participate in succession planning discussions. Networks and sources for positions throughout the organization.

7. Project and Change Management: Serves as project owner for high complexity department, cross-functional or multi-location projects and improvement initiatives. Set project direction including project scope, timeline and resources. Accountable for making decisions and project success. Manages change through effective planning, communication and coaching. Builds and participates in leadership coalition supporting and implementing organizational change.

8. Community Engagement: Actively engages with community partners and links activities to business performance.

9. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Bachelor s Degree or experience equivalency, and a minimum of 8 years experience.

LEADERSHIP COMPETENCIES:

1. Business Insight: Demonstrates thorough business/industry knowledge and can synthesize business information and respond to changing market dynamics effectively. Proactively monitors external factors and policies that may affect the organization. Uses knowledge to plan work and guide decision making.

2. Courage: Fosters a culture that supports people taking well-reasoned risks, regardless of outcome and appropriately advocates for decisions that are for the good of the organization. Confronts actions that are inconsistent with the Guiding Principles and demonstrates the ability to provide leadership through high-stakes situations, crises, or conditions of uncertainty.

CORE CULTURALCOMPETENCIES:

1. Customer Focus: Fosters a customer service-focused environment with a sense of urgency and importance of meeting the customer s needs. Establishes organizational partnerships with key customers and ensures resources and support are focused on meeting customer needs.

2. Values Differences: Cultivates an environment that makes all people feel valued and that encourages and supports diversity and inclusion. Sponsors and mentors people from a variety of backgrounds and perspectives. Applies understanding of cultural differences to create value and help meet business goals.

3. Communicates Effectively: Promotes a free flow of information throughout the organization and demonstrates candor and openness when discussing major organizational initiatives. Creates venues for constructive dialogue and ensures organizational information is cascaded to a wide variety of audiences at all levels.

4. Situational Adaptability: Demonstrates flexibility in a changing, competitive environment and initiates change in response to the cues in the external environment. Adapts leadership style in response to a broad range of situations and challenges that ingrains flexibility within the organizations structures, systems and culture.

5. Drives Results: Drives organization to achieve results that have a direct impact on business performance. Pushes the organization to move forward in difficult circumstances and eliminates obstacles that affect organizational performance.

6. Ensures Accountability: Ensures the organization meets commitments and holds leaders accountable for team performance. Sets and monitors goals that align with organizational strategy creating an environment of accountability for meeting agreed upon expectations and performance expectations.

PHYSICAL/SENSORY DEMANDS:

Job requires the following: remain stationary for sustained periods of time; ability to move about to accomplish tasks; must be able to operate a computer or similar technology, which typically involves substantial motions of wrist, hands and/or fingers; visual acuity to perform activities such as preparing data, operating equipment or review thoroughness of work; ability to communicate with others and exchange information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

(SEW)