DIRECTOR, EMERGENCY SERVICES - ED NORTH - University of New Mexico - Hospitals

Department: ED-North

FTE: 1.00
Full Time
Shift: Days

*Relocation Assistance available.

UNM Health provides the highest quality of care for more than 200,000 New Mexicans each year. In 1952, UNM Hospital was built on Native American grounds, with the promise to provide culturally competent and inclusive care to all New Mexicans. Since then, UNM Health has followed through with their mission of accessible, affordable care. To extend the reach of our mission, we have implemented services and programs to care for patients across the state, including: Priority access to care for Native Americans Free, 24/7 interpreter language services LGBTQ+ care recognized by the Human Rights Campaign Healthcare Equality Index Telehealth options. UNM Health is New Mexico's only Level I Trauma Center—we care for patients with the most complex conditions from across the state. Additionally, we are the first NIH-designated Comprehensive Cancer Center and award-winning Advanced Care Stroke Center. UNM Health providers specialize in over 150 areas of medicine and employ over 7,000 professionals. Together, we receive 900,000 outpatient visits, 22,000 surgical cases and 100,000 emergency room visits each year.

Position Summary:
Responsible for the overall operations, implementation and evaluation of activities for providing emergency services per UNMH/UNMHSC mission and operational goals. Role accountabilities will ensure the delivery of optimal & safe patient care which includes fiscal management, strategic planning, standards compliance, clinical practice & staff development, oversight and active participation in clinical practice, and performance improvement activities that evaluate program effectiveness. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include Neonate, Pediatric, Adolescent, Adult and Geriatric age groups.

Detailed responsibilities:
* MANAGEMENT - Responsible for organizing and directing clinical practice in collaboration with the program medical director through development, and implementation maintenance of practice guidelines per recognized standards
* PATIENT CARE - Provide direct patient care as necessary for evaluation of department services, evaluation of patient outcomes, adjusts patient care processes as necessary to ensure optimal care, consults with other health care providers as indicated
* COORDINATION - Collaborate with resources to ensure optimal and efficient accounting operations for purchases, payment for services and prior authorizations
* SUPERVISION - Responsible for assurance of staff orientation, credentialing, competency completion and continuing education
* DOCUMENTATION - Responsible for assurance of accurate documentation of information related to patient care activities, regulatory requirements, data collection and statistical reporting
* REPORTS - Prepares reports, proposals and related documents for administrative/service needs such as contract negotiations, program status reports, etc.
* SAFETY - Maintain current knowledge of industry safety and performs ongoing assessment of the environment for safety compliance
* SAFETY - Coordinate activities to ensure safety compliance
* COORDINATION - Participate in local, state, regional and national activities regarding emergency services for maintaining a current base of knowledge for reference
* PERFORMANCE - Develop and implement better performance strategies and clinical management competence
* COORDINATION - Perform functions related to serving as an ambassador representing UNMH/HSC in a professional and positive manner for promoting UH and Trauma services

* COMMUNICATION - Maintain open communication and feedback with customers
* SUPERVISION - Ensure harassment-free environment for patients and staff
* BENCHMARKS - Coordinate benchmarking activities as related to emergency services
* PATIENT CARE - Assist patients, staff, families, and other related health care providers in times of stress or crisis
* RESOURCES - Seek resources for defusing and debriefing activities
* SUPERVISION - Develop efficient organizational structure. Supervise employees and select, terminate, train, educate, correct deficiencies, perform appraisals, issue discipline, counsel, schedule work assignments; encourage staff teamwork and growth initiatives

* BUDGET - Develop and administer the division's annual budget; monitor and approve expenditures
* DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
* PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols
* PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes
* PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk
* PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner
* PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right"

Education:
Essential:
* Master's Degree
Nonessential:
* Master's Degree
Education specialization:
Essential:
* Related Discipline (BSN required if not MSN)
Nonessential:
* MSN or DNP

Experience:
Essential:
5 years directly related experience

Nonessential:
Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo
5 years directly related experience

Credentials:
Essential:
* CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days
* RN in NM or as allowed by reciprocal agreement w/in 60 days
Nonessential:
* Prov in 2: TNCC, ENPC, APLS, NALS, ACLS, ATLS, PALS or rel.

Physical Conditions:
Medium Work: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work.

Working conditions:
Essential:
* Med Haz: Mod exposure to chemicals/dangerous equip/materials
* Subject to an annual contract and performance appraisal

Department: Registered Nurse