Director, Employee Relations and HR Policy [Northeast US] - Medallia

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

Team & Role

This leader will oversee our Employee Relations, Compliance, and HR Policy function within Medallia’s People & Culture (HR) team. The Director, Employee Relations and HR Policy will advise and assist Medallia Human Resource Business Partners and Leaders across the organization with complex employee relations investigations and consultations. 

This individual will also partner cross-functionally to consult on international HR policy in the EMEA and APAC regions. This role will manage a small team and reports directly to our EVP, Chief People Officer.

• Program Development: Design, lead, and continuously improve programs focused on employee relations and enhancing employee morale.
• Policy Maintenance: Maintain, recommend, and implement objectives, policies, and procedures that support the organization’s goals.
• Investigations: Conduct thorough, timely, and impartial investigations into employee grievances and relations issues, ensuring well organized documentation and recommendations that comply with Medallia policy and applicable law.
• Data Analysis: Rigorously track and analyze data related to employee relations to identify trends and make proactive recommendations
• Employee Counseling: Provide counsel to employees on issues related to EEO, ADA, performance, and other key policies and guidelines.
• Legal and Policy Consultation: Work closely with employment legal, outside counsel, and HRBPs to provide consultation on employment law and HR policy, including matters such as disciplinary proceedings, involuntary separations, sensitive performance management issues, and compliance with employment-related laws and regulations.
• Policy Implementation: In partnership with the HRBP team, project manage the rollout of new country-specific HR policies and practices.
• Global Projects: Participate in regional and international projects to support the business as we scale.

CANDIDATE LOCATION: This role is remote but candidates need to be based in the Northeast (Maine to Virginia)  

Minimum Qualifications

• 7+ years experience in an Employee Relations, HR Policy, and/or HR Compliance
• 2+ years experience leading a team
• Juris Doctorate Degree (JD) or LLM Degree is required
• Prior experience with employment law, complex employment advising, and knowledge of employment best practices

Preferred Qualifications

• Prior experience working at a SaaS company or similar tech environment
• Ability to efficiently handle and organize multiple cases at a time in a fastpaced environment
• Able to handle confidential information in a mature and professional manner
• Demonstrates solid judgment and experience assessing risk relative to the business need

Medallia is committed to equal pay and transparency.  The annual base salary range for this position is $156,000-190,000 USD. This position is bonus eligible. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US.  It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors.  Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short term and long term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role. 

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled. #LI-ED1 #LI-Remote