Director, End-to-End Operations - Maxwell Financial Labs, Inc.

JOB SUMMARY: 

JOB DUTIES & RESPONSIBILITIES:

• Manage day-to-day operations of the mortgage as a solutions business for clients
• Provide guidance and subject matter knowledge for the design and development of training plans for the mortgage operations team 
• Supervise the mortgage production, and KPI review and assist in reporting to executive leadership 
• Develop an understanding of business concerns and develop process and improvement that provide solutions
• Collaborate with key stakeholders across the organization to drive quality improvement in E2E Mortgage Operations
• Lead by example demonstrating and encouraging a positive and inclusive office/remote culture driven by performance, accountability and can-do attitude through show coaching
• Perform interviews to generate growth and foster inclusive work environment 
• Effectively communicate client and staffing needs while balancing the needs across Maxwell 
• Emulate Maxwell’s vales (ROCK’s) in your day to day work 

SUPERVISORY RESPONSIBILITIES: 

• Recruits, interviews, hires, and trains new staff.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations. 
• Handles discipline and termination of employees in accordance with company policy.

SKILLS & ABILITIES:

• Knowledge of LOS systems and processes (MeridianLink preferred)

 PREFERRED EXPERIENCE:

• Ten years of management experience in all aspects of mortgage origination, (processing, underwriting, closing & funding) 
• Hands on experience in building and using pipeline management reports 
• Experience directly managing large groups of staff and managers (30+) 
• Experience working & managing in a remote environment for a minimum of 2 years
• Experience working in the following channels: Wholesale, Mini-Correspondent, Correspondent

COMPETENCIES: 

• Coaching Ability 
• Executive Presence 
• Problem Solving 
• Servant Leadership 
• Decisive 

PHYSICAL REQUIREMENTS: 

• Ability to sit/stand at a desk for 8 hours. 

COMPENSATION RANGE: $150,000-$160,000

WHAT WE OFFER YOU
An opportunity to be a key part of an agile team of thinkers and doers collaborating
to change a multi-trillion dollar industry. We offer meaningful equity at a growth
stage company, a competitive salary, top-tier medical, dental and vision insurance,
and flexible work hours and vacation time. Here are our awesome benefits in black
and white:
● Competitive pay and meaningful equity as an employee at a fast-growing,
venture-backed company. We want you to participate and make decisions as an
owner with our future in mind
● Employee-centric environment - initiatives in place to create an environment of
belonging and inclusion and career path plans based on achievable goals and not
tenure or nepotism.
● A 401(k) and top-tier insurance plans to select from along with a FSA and HSA
where you can set aside pre-tax money for out-of-pocket expenses
● Flexible time off plus all 10 major holidays and 1 floating holiday for your birthday,
religious holiday or other special day of your choice
● Two volunteer days - paid days off to volunteer each year at the charity of your
choosing
● An “Even Merrier Holidays” when we shut down the office between Christmas and
New Years so you can enjoy more time with your loved ones
● A powder ski day for that one day when you’ve just got to hit the slopes with no
lift lines

OUR APPLICATION PROCESS
At Maxwell, we value our differences, and we encourage all—especially those whose
identities are traditionally underrepresented in tech organizations—to apply. Maxwell is
an equal opportunity employer. We do not discriminate on the basis of race, religion,
color, gender expression or identity, sexual orientation, national origin, citizenship, age,
marital status, veteran status, disability status, or any other characteristic protected by
law. If you require further accommodations or have questions regarding accessibility of
our roles, please reach out to peopleops@maxwell.com. All employment decisions at
Maxwell are based on a person's merit, business needs, and role requirements.
At Maxwell, we're looking for candidates with great experience and alignment with our
core values. This is a full-time, salaried role based in Denver, CO. While we appreciate the
interest, we are not accepting opportunities from contingency staffing agencies.

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