Director Engineering, Technical Operations - Sephora USA, Inc

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Director Engineering, Technical Operations

Job ID: 253408
Location Name: CA-FSC SF Off (0174)
Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Information Technology
Remote Eligible:Hybrid Schedule

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

As our Director Engineering, Technology Operations, reporting to Sephora’s Senior Director, Infrastructure Engineering this role provides senior leadership to drive strategic vision for Enterprise Client & IT Services Engineering teams and Corporate Desktop Support. Develop and execute new initiatives through staff to enable all Sephora employees to do their best work every day. Work collaboratively to define and execute business priorities with other functional and technology areas of Sephora and senior leaders in various global markets. The ideal candidate should be a highly qualified executive with substantial experience designing, engineering, managing, supporting and continuously improving Technology Operations owned Platforms, Services, and Applications as well as Desktop Support. S/he will have relevant management experience within a large, complex managed technology services organization and be responsible for all aspects of Technical Design, Engineering, Scalability, Supportability, and Security of our Technology Operations solutions in addition to Level 3 support and Desktop Support Operations in partnership with stakeholders and direct reports.

Your responsibilities include:

• Identify, define, and continuously improve the functionality, stability, scalability, and security of our Technology Operations Platforms and Services. Implement and maintain a process structure aligned to global standards that meets business needs while balancing compliance with risk and cost
• Provide hands-on Technical Expertise, guidance, and mentorship to the Technologies, Platforms, and Engineers in your area of responsibility
• Collaborate with key executives and technology stakeholders to create and execute technology roadmap, balancing competing interests and needs across the organization to arrive at a clear vision
• Manage geographically distributed teams to deliver products, platforms, and services with high quality and within the stipulated budget
• Influence and inform resources and partners whom you do not directly manage and communicate effectively to get alignment on requirements and decisions
• Directly manage a talented team of Client Engineers, IT Services Engineers, and Desktop Support Analysts
• Own continual improvement and ongoing process maturity of your Engineering deliverables through regular reviews of the business needs, process, tools, trend analysis, metrics reporting, and regular engagement with stakeholders
• Work with product owners, stakeholders, and the Engineering teams to prioritize and plan improvements to our tools while balancing technical enhancements, tech debt management, automation opportunities, and new feature development
• Escalation point for Technology Operations Engineering and Corporate Desktop issues
• Develop KPIs, metrics, and reporting to communicate status of Engineering delivery life cycle, overall systems health, stability, compliance, service levels, and product backlogs etc for internal stakeholders and executives
• Supervisory duties for Technology Operations Engineering Teams and Corporate Desktop Support Services. Includes Technical Leadership/guidance, assigning and reviewing work regularly, setting and adjusting priorities, and evaluating work performance.

We would love to hear from you if you have…

• 15+ years of progressively responsible engineering experience with 10+ years managing globally distributed high performing teams
• 10+ years hands-on Engineering and expert level understanding within the following technologies:  
  • Collaboration Tools: Microsoft 365 Platform & Apps: Teams, Office, SharePoint, LucidCharts  
  • Cloud and Security: Azure AD, Active Directory, Group Policy.
  • OS and Application Management: Microsoft Configuration Manager, Workspace One, JAMF, Druva, BIT9, OS Management, Application Management (Windows/macOS/iOS/Android).  
  • Automation and Scripting: PowerShell, Python.  
  • Operations Applications: ServiceNow, JIRA, Confluence
• 5+ years as a people leader in Senior Manager role (or above) in Enterprise / Infrastructure Engineering role
  • Must have managed other people leaders in previous roles.
• Nimble skillset and flexible with regards to changing priorities & business needs
• Strong track record of hiring stellar engineers and contributing to their career growth
• Demonstrated ability to develop strong alliances with those outside of your immediate organization
• Excellent communication and interpersonal skills including the ability to work effectively with technical and non-technical staff
• Flexibility in work schedule, off-hours for project implementation, major incidents, and on call rotational support (24x7)

The annual base salary range for this position is $223,560.00 - $248,400.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora, you’ll enjoy… 

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

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