Director, Growth Strategy - SquareTrade

SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Home Depot, Walmart, Target, Amazon, Costco, and T-Mobile to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

To support this growth, we’re looking for a Director to join our Channel Management Team where you will own the P&L of one of our largest retail partnerships.  You will manage and have accountability for our growth initiatives, profitability initiatives, and account maintenance.

In this high-visibility position, you will need to: i) partner with the retailer’s cross-functional teams in planning and implementation; and ii) work in close collaboration with virtually every SquareTrade team (Marketing, Customer Experience, Supply Chain, Product, and Finance/Accounting).  With lots of variety in a fast-paced, entrepreneurial environment you won’t get bored!   

This is a hybrid role in which you will work from the retailer’s headquarters at least 3 days per week.

Responsibilities:

• Strategy Development: define the right set of strategies and actions to deliver the performance promises.

• Initiative Planning, Selling into Stakeholders, Implementation, and Monitoring: build selling stories and project manage joint-growth and profitability initiatives to completion – with stakeholders at the retail partner and SquareTrade’s internal teams.  Ensure objectives remain met/on track.

• Customer Experience: understand the retail partner’s path to purchase and post-purchase experience (including claim filing and service), and then partnering with Customer Experience and other teams to deliver the best solutions.

• Retail Execution and Channel Marketing: partner with Retail Execution and Merchandising to increase in-store customer and Associate awareness.  Partner with the retail partner’s dotcom teams to increase online sales.

• Account Support: provide support on a variety of activities such as reporting, content development, event planning, and project management. 

• Product and Service Innovations: gain a deep understanding of our business and bring your own ideas to the table.

• Competitive Analysis: conduct analysis and tracking of highly complex, dynamic partner environment to ensure SquareTrade maintains its competitive advantage.

What Does Our Ideal Candidate Look Like?

• Intellectually curious and detail-oriented, you’re passionate about asking questions, understanding corporate strategy, and doing research.

• Driven to make an impact on the business, you’re scrappy and willing to think outside the box.

• Ambitious, you’ll go above and beyond to get results (and you’re able to motivate others to do the same!).

• You operate both at the strategic and tactical level.

• Bachelor’s degree; MBA preferred.

• 7+ years of experience in management consulting; operations management; or business development/account management - especially working for/with retailers, OEMs/manufacturers, or other B2B businesses.

• Experience leading and motivating cross-functional teams.

• Strong organizational and communication skills, both written and verbal.  Experience putting slides together to tell a story.

• Self-starter who can independently drive projects and initiatives forward, including through problem solving and decision-making.  Comfortable with shifting priorities and ambiguity.

• Advanced user of Excel and PowerPoint.  SQL and Tableau experience is a plus (but not required).

At SquareTrade you'll have access to: 

• Robust medical, dental and vision coverage with generous employer contributions tailored for our diverse workforce
• Inclusive fertility care plan
• 5% company match into 401(k)
• Open access to mental health benefits including 1:1 therapy, coaching sessions and digital resources
• $75 monthly allowance to support self-care and well-being
• Career experience programs, tuition reimbursement and unlimited access to online courses to support your professional growth
• Supportive leave policies including paid parental, grieving and loss, and domestic violence protected leaves
• Flexible paid time off plus a generous holiday schedule
• Paid volunteer time to give back to the community
• Hybrid work arrangements
• $80 monthly internet connectivity stipend
• Reimbursement for in-home office setup
• Various corporate perks and discounts

The Team:  http://www.squaretrade.com/leadership   

SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.  

Thank you for your interest in a career at SquareTrade. Throughout your job search, please be mindful of recruitment fraud.

I'm interested

ation will be kept confidential according to EEO guidelines.