Director, Health Plan Member Experience Business Analytics - Press Ganey

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

The Director, Member Experience (MX) Business Analytics will be a significant contributor to the success of the Strategic Consulting, Health Plan team through development of client-facing analytics and insights, facilitation of consulting engagements and supporting client implementation of data management best practices. The Director will be responsible for engaging with clients to share data and information necessary to develop insights as well as provide results in a client-approved format. The Director will be expected to conduct data analysis using Press Ganey tools and available data sources to develop and communicate insights and recommendations during client meetings. In addition, the successful candidate will be expected to collaborate with Engagement Executives, Strategic Consultants and other internal Press Ganey teams as directed by the Engagement Manager.

The Director works within the Strategic Consulting, Health Plan team and across Technology, Data Science and Product Development business units to support day-to-day needs of the Strategic Consulting, Health Plan and their clients.

Note that this is an individual contributor role without direct reports.

Duties and Responsibilities

• Assists the Engagement Manager with development of engagement client-facing materials, insights, communications and deliverables.
• Works with project managers, applications managers, applications specialists, and subject matter experts to conduct analysis, validate, and prepare insights and other client-facing engagement materials.
• Conducts engagement-specific and cross-application data analytics and derives insights and recommendations.
• Develops and implements appropriate success criteria and measures for each engagement.
• Coordinates the appropriate level of communication and insights by client business units and end-users.
• Develops plans to assure the utilization of Press Ganey application and data sources as appropriate per engagement.
• Collaborates with Strategic Consultants and other engagement facilitators on utilization of Press Ganey and client data.
• Manages and completes all project tasks and requirements within timelines as assigned by the Engagement Manager or the Client.
• In collaboration with Strategic Consulting leadership, engages with a client in business development and strategic planning discussions for the purpose of scoping engagement based on client needs.

• 7+ years of experience in data/business analytics within a healthcare setting.  Experience working with health plans/payers a plus.
• 3+ years of experience in healthcare consulting or similar client-facing role.
• Exceptional analytical and quantitative problem-solving skills and ability to multitask
• Demonstrated data analytic skills such as SQL, SAS, SPSS, Databricks, etc.
• Proven track record of successful data analytics coordination and insights development, including ability to create data visualizations using tools such as Power BI, Tableau, or similar.
• Strong software skills including all advanced skills in MS Office, Access and Excel
• Strong organizational skills and project/time management skills.
• Flexible during times of change and reacts to project adjustments and alterations promptly and efficiently.
• Self-starting, motivated, ability to work independently with minimal supervision.
• Excellent communication (oral, written, presentation), interpersonal and consultative skills.

Education:

Bachelor’s degree in data analytics, medical informatics, healthcare administration, or related field and/or equivalent combination of relevant education and/or experience.  Advanced degree in data analytics or medical informatics is preferred. Equivalent combination of education and work experience is acceptable.

Flexible to travel approximately 25% 

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

The expected base salary for this position ranges from $101,000 - $160,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.  

All your information will be kept confidential according to EEO guidelines.

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