DIRECTOR - HOTEL SERVICES - Seminole Gaming

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Casino Brighton can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today.

Seminole Casino Brighton is a 27,000-square-foot casino with 400+ slot and gaming machines, a seven-table poker room, and high-stake bingo seats, with full service restaurant and lounge. Its warm and friendly staff, ultra-modern air-conditioning system, clean atmosphere, and rewarding casino promotions are a welcome alternative to big city gaming.

OUR COMMITMENT TO SERVICE:

We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

Job Summary

Under the VP of Operations, The Director of Hotel Services oversees the Facilities, Public Space and Housekeeping departments, ensuring the casino property, including the hotel, gaming areas, public spaces, and back-of-house areas, are maintained to the highest standards of cleanliness, safety, and functionality. This position ensures a safe and welcoming environment for guests and employees by leading and managing a comprehensive maintenance, cleaning, and housekeeping program across the property. The Director will work closely with department heads to support all aspects of daily operations, preventive maintenance, and cleanliness protocols, ensuring compliance with all regulatory requirements.

Essential Job Functions:

May include but not limited to:

• Oversee the operation, maintenance, and repair of all mechanical, electrical, and plumbing systems, as well as HVAC, fire protection, and safety systems throughout the property.
• Develop and implement a comprehensive preventive maintenance program for the entire casino, hotel, and public spaces to ensure a safe, clean, and fully operational environment.
• Manage capital improvement projects, renovations, and any facility upgrades, including budgeting, timelines, and vendor relationships.
• Ensure compliance with local, state, and federal regulations, including safety and environmental guidelines (e.g., OSHA, ADA).
• Oversee emergency response planning, including fire safety, natural disasters, and evacuation procedures.
• Lead the Public Space team in maintaining cleanliness and sanitation across the property, including gaming floors, public areas, restrooms, restaurants, and back-of-house spaces.
• Develop cleaning protocols that align with industry standards and health regulations, ensuring the property meets the highest standards of cleanliness.
• Conduct regular inspections of the property to ensure proper cleaning standards are being maintained and address any deficiencies.
• Implement eco-friendly cleaning practices and ensure the use of appropriate cleaning supplies and equipment.
• Manage relationships with third-party vendors and suppliers related to cleaning and sanitation products.
• Oversee the housekeeping team in maintaining clean and comfortable guest rooms, suites, and public spaces in the hotel.
• Ensure all guest rooms are prepared and cleaned to meet quality standards, coordinating closely with the front desk to ensure timely room turnover.
• Develop and implement housekeeping schedules and procedures to ensure efficiency and attention to detail.
• Oversee inventory management for housekeeping supplies, linens, and guest amenities, ensuring cost-effective procurement and use of resources.
• Collaborate with hotel management to resolve guest complaints related to room cleanliness and housekeeping services.
• Hire, train, supervise, and mentor department managers, supervisors, and staff within Facilities, Public Space, and Housekeeping departments.
• Conduct regular performance evaluations, set goals, and provide feedback and coaching to ensure continuous improvement.
• Develop staffing schedules to ensure adequate coverage across all shifts and special events.
• Foster a positive work environment that encourages teamwork, communication, and high-quality service.
• Develop, manage, and monitor budgets for Facilities, Public Space, and Housekeeping, ensuring efficient use of resources and cost controls.
• Analyze operational data and performance metrics to identify areas for improvement and implement necessary changes.
• Prepare regular reports on maintenance, housekeeping, and cleaning activities, including budgeting, staffing, and project updates for senior management.

• A Bachelor’s Degree in a related field is preferred, with a minimum of five (5) years of relevant experience and at least one (1) year of supervisory experience.
• Must possess basic mathematical skills, including the ability to add, subtract, multiply, and divide, as required by the position’s responsibilities.
• Strong interpersonal and leadership skills are essential, with well-developed speaking and listening abilities. Bilingual proficiency in Spanish is preferred but not required.
• Must demonstrate the ability to take initiative, make improvements, build cohesive teams, and make sound decisions.
• A commitment to consistently exceed expectations in fulfilling job responsibilities and contributing to the overall success of the organization.
• Must project enthusiasm, excitement, and an outgoing personality while maintaining a professional appearance.

Work Environment:

• Duties are typically performed in a professional office setting; however, occasional work on the casino floor may be required. On the casino floor, you may be exposed to factors such as second-hand smoke and excessive noise.
• This role frequently requires standing, walking, and using hands for various tasks, as well as reaching with arms, speaking, hearing, and occasionally tasting or smelling.
• The employee must be able to lift and move up to 50 pounds. Specific vision requirements include close, distance, color, and peripheral vision, as well as depth perception and the ability to adjust focus.

Closing: 

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. 

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: 

• Credit Check
• Criminal Background Check
• Drug Screen   

For a listing of all opportunities at Seminole Gaming please go to www.gotoworkhappy.com    

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).