Director, Implementation & Deployment Services - ITS Con Global

Overview

ConGlobal is seeking a Director, Implementation & Deployment Services, to join our Implementation and Deployment team focusing on the Functional Implementation of our Advanced Solutions.  The ideal candidate will have a good mix of technical and business acumen, with the ability to lead / guide the Functional Implementation of Advanced Technology Solutions in our internal operations and with external organizations to bring ConGlobal technology solutions to the market.  This will be 100% remote role.

ConGlobal, the industry-leading provider of intermodal rail terminal services, auto loading and unloading and container depot services, is on a mission to revolutionize the industry status quo through the development and deployment of solutions based on state-of-the-art technology-based solutions including autonomous vehicle and AI-based technologies.

Responsibilities

• The role has responsibility for customer relationship management, internal and external, while ensuring our Technology Products are Integrated into operations and meeting / exceeding KPIs, Objectives, Expectations!
• Serves as escalation point for issue resolution.
• Attending and leading Customer Project Meetings.
• Act as a strategic partner and trusted advisor of customers, internal and external.
• Oversee existing customer base – monitor upgrade review.
• Provides industry expertise in relation to client's business.
• Develops scheduling commitments to internal and external customers and is responsible for achieving those commitments.
• Leads functional product implementation activities of ConGlobal technology solutions for assigned projects.
• Coordinate with internal organizations such as sales, product development and operations
• Develop detailed site SOP's and ensure these processes are being followed through by customer.
• Analyze operational workflow pre and post integration while providing recommended courses of action to customer.
• Define and maintain the KPI/ROI metrics for prospects and customers, ensure it is constantly updated as part of the implementation of the solution, so customers can realize the ROI from implementing ConGlobal's technology solutions
• Define and manage product requirements needed to successfully implement the sold solution for the customers.
• Ensure As-is and To-be operational workflow is identified early in the implementation and maintained as new solutions are implemented and learnings from the prior implementations
• Ensure alignment and report on ROI metrics proposed with initial sales along with defining and updating new metrics as necessary
• Participate in demonstration and sales activities, as requested, document solution to be provided for successful deployment of ConGlobal's technology solutions
• Travel: up to 70%
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Benefits

• Competitive Salary
• Medical, Vision, Dental
• 401k with Company Match
• Career Advancement Opportunities

Qualifications

• Bachelor's degree in engineering or equivalent
• Professional experience with deploying technology-based hardware and software solutions
• Experience managing technology development projects that include a mix of internal teams and third-party providers
• Demonstrated success deploying technology solutions to customer sites
• Demonstrated history of growing and developing internal teams
• Excellent interpersonal and communication skills, oral and written, for interaction at all levels, both within and outside the company, to achieve goals and objectives
• Proven ability to work with a variety of departments and personnel, including influencing without authority, success working in a matrix organization, and as an individual contributor
• Excellent analytical, problem solving, and communication skills
• Strong engagement management and influencing skills.
• Solid up-selling skills.
• Engagement management and influencing skills
• A high degree of emotional intelligence with external and internal interpersonal situations.

Nice to Have

• Familiarity with intermodal, port, and distribution center environments, workflows, and regulations
• Knowledge of safety standards and processes such as ISO 26262, FMEA, and risk assessments
• Experience deploying web, mobile, or embedded software in a professional environment
• This job can be performed remotely, but additional consideration may be given to those living in the Dallas/Fort Worth area