Director Inbound Product Management - Agent Skills - ServiceNow

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

What you get to do in this role:

ServiceNow is seeking a visionary Director of Product Management machine learning and artificial intelligence for agent and fulfiller workflows within the Platform Product AI team. Your work will have central importance across our BUs, and you will be called upon to inspire, collaborate, and influence across organizational boundaries to drive industry-leading productivity improvements for our customers. In this role, you will be working at the forefront of Service Now's work with Generative AI.

• Drive the overarching trajectory of our AI/ML strategy for agent/fulfiller use cases, especially the growth of the Now Assist suite of generative AI applications.
• Work closely with engineering, design, UX research, AI research, and customer success teams to deliver compelling product capabilities that enhance agent productivity and facilitate customer adoption of ServiceNow AI features.
• Support BU leaders in bringing Generative AI capabilities to their markets.
• Conduct market research and engage with customers to understand their needs, workflows, and pain points to inform product decisions.
• Analyze competitive offerings to ensure our agent productivity features remain competitive and innovative.
• Lead, mentor, and develop a team of product managers and associates, fostering a culture of innovation, collaboration, and customer-centricity. 

Qualifications

To be successful in this role you have:

• Typically requires 15+ years of enterprise application product management experience
• Strong leadership and team management skills
• Proven ability to work across boundaries and win as a team
• Willingness to roll up sleeves to get things done
• Effective communicator, able to present to executives, customers, and engineers
• Thought leadership in AI industry trends, competitive landscape and whitespace opportunities
• Ability to handle multiple competing priorities in a fast-paced environment.
• Veteran practitioner of Agile methodologies
• Knowledge of the ServiceNow platform and current applications portfolio is a huge plus

JV20

For positions in the Bay Area, we offer a base pay of $207,300 - $362,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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