Director Inbound Product Manager - Data Strategy & Partnerships at ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• Develop and implement strategic plans to drive data product partnerships; Stay updated on competitor activities and market trends to inform product strategy; Create and deliver presentations to pitch product offerings and partnerships to potential customers.

• Develop strong relationships with all key decision makers and influencers across your accounts, and BU colleagues

• Build a strong base of referenceable customers and contacts within your assigned portfolio

• Collaborate effectively with the Sales organization and help provide reference to new opportunities where necessary

• Primary ownership and accountability for ensuring customer satisfaction, and retention within the assigned accounts.

• Work with customers and account teams to establish critical goals, or other key performance indicators and aid the customer in achieving their goals through their lifecycle.

• Ensure ongoing adoption by the customers of the continuously innovating within our products

• Act as the liaison between Product Management and our Customers with a focus on feature collaboration

• Collaborate with customers implementation partner to achieve overall satisfaction with the solution and to create a trusted partnership between customer, partner, and Customer Service Management BU

Qualifications

To be successful in this role you have:

• Qualification: This is a high-impact role that requires a strategic mindset, strong leadership skills, and a proven track record of success in driving product partnerships 

• Product Management experience and/or Corporate development in SaaS companies

• Knowledge of customer service management, customer self-service, customer community and knowledge management processes and technologies

• Fanatical about customer success and tenacious at driving long-term customer value

• Highly data-driven with commitment to drive customer engagement towards business outcome and value realization

• Excellent verbal and written communication skills, including the ability to chair sessions and host webinars.

For positions in the Bay Area, we offer a base pay of $207,300 - $362,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.