Director, Information Technology - Plume
Palo Alto, CA
About the Job
Life at Plume
At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.
We now deliver services to over 50 million locations globally and have managed over 2.5 billion devices on our platform. We're expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Communications Service Providers (CSPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data.
With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can't do it exceptionally well, we don't do it. It's how we've assembled a team of world-class builders, thinkers, and doers. And it's how we're reinventing what's possible every day.
Plume Design Inc. is looking for a hands-on leader who can help develop and drive a best-in-class Information Technology department. This role will own the development of the people and processes within the IT department and help build a function that can scale effectively with the business.
Essential Duties & Responsibilities:
- Oversee all IT team member activity in support, maintenance, and enhancement of IT infrastructure for a high-growth, global enterprise.
- Ensure network infrastructure strategic design, decisions, and implementations are executed in accordance with Plume's mission, vision, and overall strategic plan.
- Supervise the selection, development, deployment, monitoring, maintenance, and enhancement of Plume's infrastructure.
- Manage vendor/partner relationships ensuring that service levels and vendor/partner obligations are met.
- Help establish IT Service Delivery Service Level Agreements and ensure adherence to these standards by monitoring metrics and reporting that information to the Executive Leader.
- Continuously monitor and maintain Infrastructure processes and policies to ensure these tasks remain up-to-date and relevant for the infrastructure items deployed and to ensure they remain aligned to industry best-practices.
- Collaborate with department executive on the evaluation, allocation, and management of IT assets, including budget and strategic planning.
- Other duties may be assigned as required by Management.
- Works closely with all departments to map and support their operational needs as it relates to Platforms and System within scope.
- Assist / Manage IT Projects as assigned.
Qualifications:
- Bachelors' degree in Information Technology or a related field.
- 10+ years of professional IT experience with a Technology company
- At least 5 years managing or leading global teams.
- Experience developing a strategic IT roadmap which supports cross-functional growth and overall technology transformation.
- Proven leadership over enterprise-wide IT Infrastructure, architecture, networks, cybersecurity, and operations
- Experience implementing and overseeing risk management and information security.
- Experience with managing an IT budget and ensuring ROI on invested capital and time resources.
- Project Management with deploying large scale and complex projects.
- Experienced with Windows, Mac and Linux OS, networking, and cloud environments.
- Experienced with migrations from Google to Microsoft and vice versa.
Total Compensation package would include: anticipated compensation range of $210,000 - $247,000 + bonus + equity + benefits. Benefits include: a 401k plan and a company match, basic life insurance plus unparalleled health, dental, vision and other benefits and perks. Please see here for more details.
An employee's base salary and its position within the range may depend on a number of factors including job related knowledge, education, skills, experience and other business related considerations. Published ranges are provided in good faith at the time of posting.
HYBRID: This position requires someone to come into our Palo Alto, CA office 4 days a week.
About Plume
As the creator of the only open, hardware-independent, cloud-controlled experience platform for CSPs and their subscribers, Plume partners with over 350 CSP customers, including some of the world's largest such as Comcast, Charter, Liberty Global, and J:COM.
Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume's software-defined network allows CSPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture.
Backed by investors such as Insight Partners and SoftBank Vision Fund 2, Plume is now valued at $2.6B, having added over $500M in funding in 2021 alone.
Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.