Director, IT Web Services & eCommerce - Hanger

Why Us:

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You:

We are seeking an experienced Director of IT, eCommerce & Web Services to lead our technology initiatives to provide the leadership, technical capabilities and principles needed to create and sustain a high-performing technology solutions and support function within the organization.

The Director of IT – Web Services will report to the VP of Information Technology (IT) – Products and Services, and will have technical responsibility for planning, directing, and coordinating activities pertaining to Hanger, Inc.'s and Products and service segment, all underlying technologies, and coordinating with other groups within the broader IT department including but not limited to Security, Compliance Infrastructure, Support Services, and PMO.

The Director will build and promote practices within the IT organization that will drive scalability within the business, stability of assigned technical solutions, reduce inefficiencies and promote continual improvement to support the strategic direction of our company.

Your Impact:

Leads a team of highly skilled and knowledgeable professionals, along with the applications, tools, and integrations leveraging cutting-edge technologies (custom developed and off the shelf). It will be your responsibility to set the direction, develop the technical direction, and to deliver on the stated commitments of the company. One of the most important roles you will play as the leader in this organization is to recruit hire, coach and develop the IT eCommerce & Web Services team.

• Lead the development, management, and support of Hanger business applications portfolio and the life cycle to support all corporate functions. Hanger’s core enterprise systems include eCommerce (Adobe Commerce Cloud) Oracle Cloud ERP and Epicor ERP integrations, CRM solutions, Web sites and M&A functions for team and other custom applications for Hanger Inc. and Products and Services segment.
• Lead our use of Integration technology (Magento/Adobe Commerce Cloud, Salesforce, SharePoint, WordPress, .NET Applications, Oracle and Epicor ERP, etc.)
• Lead our technology selection, development and deployment across the assigned business organizations.
• Lead the transformation of the team into a full-fledged partner of the company’s business functions to maximize business value and drive total solution implementations
• Work with business executives to 1) develop roadmaps, 2) drive execution of programs and projects, and 3) meet or exceed expectations of business leaders
• Build effective partnerships between business and IT teams to deliver both strategic and tactical solutions critical to the success of their business, processes, and company
• Manage AMS (Application Managed Service) providers for various platforms within the assigned domain
• Manage program budget, provide financial forecasts, and track project milestones
• Manage definition, approval and incorporation of business requirements into high value solutions.
• Justify and prioritize business requirements, system configuration, customizations and development plans using a common set of portfolio management tools.
• Manage the software development lifecycle (Agile & Traditional)
• Manage to budget and resource requirements and constraints
• Provide engineering execution excellence, as well as technical vision and direction, to ensure the team is aligned with the strategic direction of the company
• Recruit A+ talent and lead hiring efforts for the team, with a focus on scaling, improving speed, quality, and efficiency over time. Provides strong hands-on leadership and mentoring to highly technical product development teams and cultivates a culture of empowerment and accountability
• Responsible for the design, development, and implementation of new services, tools and features while proactively and efficiently collaborating with all stakeholders. Helping stakeholders to decompose their projects into concrete units of work for the development team
• Implement new team processes and effectively lead change management
• Manage Production Support processes, CICD Automation, operational metrics and KPI for the team and for business team consumption.
• Lead production support processes and drive towards zero unplanned work.

Minimum Qualifications:

• Bachelor’s degree in computer science, Information Systems, or equivalent experience (required)
• 10 years of experience leading technical teams
• Solid experience in eCommerce, Salesforce and Oracle/Epicor and related technologies
• Experience with building and managing a team of 10 or more engineers, business analysts, and project managers with experience in hiring and mentoring managers.
• Experience in creating and maintaining operational KPI and dashboards.
• Experience in stakeholder management with ability to learn the business domain and solve the right problems with a solid quality approach
• Experience with deploying key program/project management disciplines

Additional Success Factors:

• Ability to translate business objectives into actionable development plans.
• Experience with micro services architecture is a plus
• Strong project management, change management, and critical reasoning skills including ability to (i) analyze highly complex facts or situations, (ii) summarize the results in a logical and concise manner, and (iii) present recommendations for action to senior management
• Experience in translating customer business requirements into workable business solutions
• Meticulous attention to detail, accuracy, and drive to deliver high-quality work
• Excellent written and verbal communication skills
• Hands-on player coach with strong management skills
• Comfortable in a fast-paced and collaborative and matrixed work environment
• Experience with event driven systems and API orchestration
• Excellent communication, analytical and creative problem-solving skills with strong detail orientation.
• A values-driven leader able to motivate and energize a highly intelligent, experienced team.
• Proven ability to build highly effective relationships and manage conflict through a collaborative, candid, yet respectful communication style.

Our Investment In You:

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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