Director, Learning & Development - Transformation Upskilling (GBS) - McDonald's Corporation

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

McDonald’s is on an exciting journey to transform our enterprise data, analytics, and AI function – turning data into a winning advantage.

As the Director, Leadership and Development (L&D) for our Global Business Services (GBS), you will be part of this unprecedented transformation. With a long-standing commitment and investment in Learning and Development (L&D) and our Hamburger University brand combined, you will lead McDonald’s through a key business transformation by upskilling our enterprise with critical skills. The primary focus will be on closing gaps for our data, analytics, and AI skillset with oversight to other key transformation related efforts.

The Director will lead the strategy, planning, and execution of the learning and development strategy, content, and programs for the GBS function globally. They will work cross-functionally to understand the current talent landscape and identify critical gaps and requirements for the new organization. They will ensure the curriculum and modalities meet rigorous expectations and are aligned to the strategic priorities of the business.

This role reports to the Sr. Director of Learning Strategy and Functional Development while closely partnering with the GBS leadership team. This role will have 1 direct report.

Responsibilities:

• Assess current state organization and identify skill gaps and development needs in the organization to develop an upskilling roadmap
• Collaborate with HR and business leaders to identify talent gaps, critical roles, requirement for the data and analytics organization
• Develop a L&D strategy for the GBS function and transformational upskilling of critical functions
• Build a multi-year plan that leverages blended learning approaches and channels, using the 70-20-10 learning model framework as a guide 
• Build a detailed plan for how we upskill our talent at various roles/levels, empower growth, and create a learning culture within GBS and across the enterprise
• Build and execute a stakeholder management plan, partnering with key subject matter experts, learners, leaders, etc.
• Lead development, delivery, evaluation and of data, analytics, and AI capabilities and curriculum - ensuring value, quality, and business results
• Manage key external vendors and partner with key internal teams such as People, Finance, and Tech
• Thought leader on macro and industry trends to foster greater innovation and future-focus
• Travel will be limited and ad-hoc only

• Bachelor’s Degree required; MBA, Master’s Degree preferred
• Minimum 10 years’ experience
• Experience in learning strategy, design, development, systems/technology
• Proven ability to prioritize and simplify the complex
• Analytical mindset with the ability to leverage data and insights to drive talent strategy and decision-making
• Prior experience working in a data, analytics, or digital focused teams and general understanding of Data and AI activities is preferred
• Strong communication, collaboration, and stakeholder management (including managing cross-functionally and partnering with all levels of the organization)
• Strong business acumen and insight, with the ability to translate strategic business goals into appropriate development and talent programs that balance the evolving priorities of the organization
• Strong project management skills on complex and evolving work; must document and communicate project plans, monitor work in progress, and achieve project milestones/ results
• Excellent coaching and mentoring skills
• Experience in transformation-related work is a preferred
• Experience working cross-culturally with varied colleagues in a global environment

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.