Director, Loan Asset Administration Center of Excellence (CoE) - MassMutual

Director, Loan Asset Administration Center of Excellence (CoE)

Full-Time Hybrid, Boston MA, Springfield MA, or New York, NY

The Opportunity

We have an exciting transformational opportunity for a Director, Loan Asset Administration Center of Excellence (CoE) focusing on Bank Loan investment within Insurance General Account Portfolios.

The team functions alongside other Center of Excellence in Public, Private, and Mortgage-Backed Securities and has opportunities to contribute to the development of the Operations organization. This role offers an opportunity to lead over $35B Bank Loan portfolio operations end-to-end; this includes partnering with investment management, middle-office data management and technology teams; actively monitoring exposures; managing risk; and managing a team of specialists. This leadership role will set direction for the team, develop vision, influence refinement of operating model and processes, and be a subject matter expert for operational matters. The leader envisions development and execution of projects to scale, automate and streamline processes within the CoE. Additionally, a critical responsibility is to manage resource planning and capacity analysis to utilize onshore and offshore teams to effectively deliver objectives for the CoE.  

The position will report to the Head of Investment Management Operations. In this role, you will work with key stakeholders including affiliated and third-party asset managers, third-party administrative service providers, controllership organization and the investment management leadership team.

The Team

Investment Operations extends from relentlessly focusing on stakeholder satisfaction, to accelerating the adoption of automated, digital transaction processing and self-service tools.  To this end, the team leverages technology and data to both reshape investment operational support and deliver differentiated stakeholder experiences.

The Impact

• Lead a direct and indirect team to monitor large book of Bank Loan securities positions and transactions and to provide cash match and reconciliations with MassMutual investment and accounting book of records
• Enable the team to provide seamless operational execution on cash and securities transaction processing on third party and affiliated managers’ transactions, exception resolution and query management
• Collaborate with data team and third-party asset managers and service providers, escalating trade operational issues and problem solving  
• Drive discussions with critical stakeholders and enablers, including Technology (ETX,) to define operating model, enable improvement projects and initiatives, digitizing and automation efforts to improve operational performance
• Establish and manage the CoE with key operating metrics and utilize an outcome-based framework to measure ongoing performance and efficiency improvement
• Monitor work queues and ensure critical deliverables are met on time and with quality
• Lead/Manage multiple business teams across multiple locations
• Cultivate and develop both associates and the direct management team
• Be the escalation / point of contact for the team and for broader investment management and operations team
• Manage external bank loan administration partners and measure performance using service levels agreements
   

The Minimum Qualifications

• Bachelor's Degree in Finance, Accounting, Technology, or related field
• 8+ years investment operations, Finance /Accounting experience (ideally in bank loans, private finance equity or public securities structures).
• 2+ years experience in portfolio accounting and administration

The Ideal Qualifications

• Demonstrated experience developing, leading and managing a diverse team, fostering a collaborative approach and strong partnership with a focus on attracting, developing and retaining talent
• Excellent problem-solving skills, excellent attention to detail, and a numerate, analytical approach are crucial
• Prior experience in fund level accounting with real estate accounting or software systems
• Strong written and verbal communication skills coupled with good commercial foresight
• Able to work effectively and collaboratively within a small, dedicated team but also a large local platform
• Ability to meet multiple deadlines leveraging cross-functional teams with little direct supervision
• Committed to delivering the highest quality work product.
• Self-motivated, hard-working and operates with a sense of urgency and a strong attention to detail
• Demonstrated ability to drive process improvement and efficiencies through innovation and collaboration with colleagues and service providers.

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Investment Operations Team 
• Focused one-on-one meetings with your manager
• Access to mentorship opportunities 
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms.
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits.

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.