Director Maintenance - Amerijet International

POSITION SUMMARY:

Reporting to the SVP Technical Operations and Fleet Management, the Director of Maintenance (DOM) is responsible for the management and administration of the approved maintenance program as set forth in the Code of Federal Regulations and the Company Operations Specifications. In this regard, the Director of Maintenance is responsible for overseeing all maintenance-related activities on the fleet and for certifying airworthiness of the fleet. He/she is responsible for the safe, reliable, efficient, and cost-effective development and execution of the company’s Maintenance function. In so doing, he/she oversees all the key maintenance functions including line maintenance, heavy maintenance, and third-party vendor management.

The Director of Maintenance manages and controls all maintenance operations to ensure the highest aircraft dispatch reliability and availability by performing activities which are accomplished in accordance with the General Operating Manual (GOM), General Maintenance Manual (GMM), Federal Aviation Administration (FAA) rules and regulations, Company and Original Equipment Manufacturer (OEM) maintenance programs. As per 14 C.F.R. Part 119,65, the incumbent serves as one of the five airline postholders required for operation under Part 121 of Federal Aviation Regulations and must therefore to possess the minimum qualifications to serve as the Director of Maintenance post-holder on the airline’s operating certificate, as outlined below. In this regard, the DOM is effectively managing an active and productive working relationship with the Federal Aviation Administration’s principal maintenance inspectors on matters related to maintenance.

The DOM is also a key safety position, ensuring that all Amerijet personnel, process, and procedures promote safety, security, quality, and regulatory compliance for all operations.

In pursuit of his/her mandate, the Director works closely with peer functions including planning, reliability, engineering, supply chain & logistics, quality assurance, technical publications, technical records, and regulatory compliance. The Director participates in an effective program of liaison with key external constituent groups, including regulators, government, suppliers, to ensure that the interests of Amerijet are coordinated with those stakeholders.

Whereas the DOM’s focus is squarely on maintenance dimensions of the company, he/she also is a member of the Technical Operations leadership team of the airline. In this regard, he/she partners closely with the SVP Technical Operations and Fleet Management, Chief Operating Officer, and other members of the operations leadership team. He/she is expected to be a visible and omnipresent leader in the organization, instilling and upholding the values and culture of the company, from the leadership team to the ramp. He/she plays an active role in injecting modern and progressive approaches, processes, tools, and systems into Amerijet’s maintenance operations.

This position frequently also serves as the voice of Amerijet at industry forums.

Given the size of the company and the corporate culture at Amerijet, the Director needs to be hands-on and not afraid to do real work. It is important that the Director understands the individual roles and the systems and process used.

The Director role is based at Amerijet’s corporate headquarters at Miami International Airport.

Job Responsibilities include the following, but not limited to:

• Responsible and accountable for the duties and responsibilities of the Director of Maintenance as required by Part 119.65(a)(4). Hold FAR 119.65 Director of Maintenance authority.
• Monitor the administrative and technical performance of the Maintenance Department to ensure that company goals and objectives and conformance with the Continuous Airworthiness Maintenance Program are accomplished.
• Assure the prompt requisition of materials and tooling required for efficient execution of assigned work.
• Know, understand, and apply applicable chapters of the Amerijet General Maintenance Manual, Operations Specifications, and applicable provisions of Federal Aviation Regulations.
• Ensure that Amerijet meets all applicable legal requirements and to maintain safe operations. Ensure the maintenance of aircraft is accomplished in accordance with federal regulations and company and manufacturers' standards. Assures that assigned personnel comply with all applicable regulations, policies and procedures.
• Serve as one of the primary liaison to the company’s Federal Aviation Administration Principal Maintenance Inspector (PMI). Maintain Company liaison with the FAA, NTSB, other airlines, and other agencies.
• Develop and manage the daily maintenance schedule for Amerijet aircraft.
• Maintain general knowledge and oversight of all line and heavy maintenance work being performed on aircraft.
• Contribute to the selection, negotiation with, and management of all providers of contract maintenance performed on Company aircraft and components. Manage the cost and scheduling of all Company and contracted maintenance services.
• Guarantee the integrity of all technical records for the aircraft fleet. Review aircraft maintenance logs to ensure completion in accordance with the procedures contained in the General Maintenance Manual (GMM), including airworthiness releases.
• Monitor all aircraft log sheet squawks to assure that everything possible is being done to correct discrepancies, prevent repeat write-ups and to assure proper troubleshooting and repair procedures are being used.
• Provide active leadership in the resolution of maintenance operational issues as they arise, deploying his or her specific expertise and bringing in others as needed. Assist personnel in finding solutions to maintenance problems. Ensure that the person exercising first tier operational control is kept advised of any known or suspected delays in providing a scheduled aircraft.
• Manage and continuously improve maintenance operational performance on key dimensions such as operational reliability, on-time performance, completion factor, customer satisfaction, employee satisfaction and morale, and unit cost/CASM. Continually review the overall maintenance effort to assure maximum safety and operational efficiency at a minimum cost. Recommend procedures and methods to improve the quality and economic efficiency of maintenance.
• Jointly manage, with the Director, Flight Operations and Quality Control the MEL/CDL procedures process. Responsible for conducting daily meetings for review and planning purposes of the MEL deferred items as specified in the MEL Management Program.
• Review and analyze the causes of maintenance-related delays and make recommendations for improvement.
• Maintains general and safety information boards and visual aids for maintenance personnel.
• Prepare the Maintenance Department budgets and enforces effective financial control. Responsible for meeting financial targets and implementing financial controls. Assure the economical and judicious use of staff, materials, equipment and facilities.
• Be able to prepare and assist with bidding on routes and be able to provide anticipated maintenance costs for select routes and customers.
• Coordinate planning with other operational departments as needed to schedule maintenance and personnel to accomplish work as required and to ensure flight schedule efficiency.
• Maintain a close liaison and working relationship with the Quality Control function and all other departmental directors and managers.
• Ensure that adequate resources and priorities are assigned to action items developed by the Continuing Analysis and Surveillance Program (CASS). Serve as a member of the CASS review board.
• Responsible for supporting and promoting SMS throughout the company as related to maintenance. Develop, implement and maintain SMS processes that are applicable to maintenance in accordance with the Safety Management Manual, Chapter 3. Assure a safe maintenance work.
• Ensure all instructions pertinent to safety are properly observed and that all maintenance personnel under their authority comply with and understand existing safety regulations, including the control of dangerous goods/hazardous materials used in maintenance facilities.
• Participate in duties as assigned in the Emergency Response Manual.
• Provide timely and accurate reporting of operating results and other special projects and initiatives under his or her direction. Report on the status of all aircraft, assigned personnel and equipment to the SVP Technical Operations and Fleet Management on a set routine basis.
• Serve as the key catalyst for introducing efficient thinking, approaches, practices, processes, tools, and systems into the company’s maintenance operations. Consistently identify, evaluate, and implement ways to improve performance.
• Provide strong, visible, and inspired leadership to the maintenance workforce and overall maintenance department, promoting and maintaining strong employee morale. Establish high expectations for all employees regarding performance and adherence to company values and engage as servant leader that fosters a positive, inclusive, and productive work environment.
• Maintain productive employee relations with the Amerijet maintenance workforce.
• Develop and act on manpower and general resource requirements. Review the staffing requirements of section and make recommendations for judicious use of personnel.
• Oversee the recruitment, training, development, and performance of all Maintenance team members. Dedicated to team development through training, coaching, mentoring, and candid feedback in a timely manner.
• Ensure personnel under their supervision receive on-time performance reviews in accordance with airline policy and procedures.
• As a senior member of the Technical Operations leadership team, contribute to the overall strategic and operating plan for Amerijet.
• Other duties as assigned by the SVP Technical Operations and Fleet Management.

Required Qualifications and Skills:

• A certified Airframe & Powerplant mechanic with experience working his/her way up the ranks in the mechanic workforce. High School Diploma or General Education Development (GED) Diploma mandatory. A Bachelor’s degree or higher in Aviation or Business Discipline preferred.
• Commercial aviation industry experience, with a minimum of 10 years of relevant industry experience and a well-established industry network and reputation.
• Broad-based maintenance leadership experience, having led all or a substantial part of an airline maintenance organization. Widely regarded as a strong and effective leader of people, with a Servant Leadership approach and an ability to engage and motivate a workforce.
• Ideally, previous experience as Director of Maintenance at a Part 121 air carrier. As a FAA Part 119 postholder, must meet the qualifications to serve as Director of Maintenance as specified in FAR 119.65, 119.67(e):
• Must have a thorough knowledge of:
  • Applicable Code of Federal Regulations (CFR)
  • FAA Operating Certificate issues
  • Operations Specifications
  • Company operations and procedures or be able to rapidly learn the material
  • Inventory policies and procedures or be able to rapidly learn the material
  • Company manuals and Company training programs or be able to review materials and come up to speed quickly.
• Ideally, has demonstrated an ability to work across multiple corporate environments and to adapt accordingly.
• Experience working within carrier contexts bearing some similarities to Amerijet – dynamic environment, hands-on, resource-limited. Ideally, but not necessarily, has had direct experience with the Boeing 767
• Has ideally led effectively within lean and resource-limited work environments.
• Experience keeping maintenance costs to an absolute minimum, identifying, and pursuing creative means of cost containment, and working with people and providers inside and outside the company.
• A track record of consistent performance improvement and delivery, minimizing the cost of operation, while delivering high levels of customer service. Has demonstrated an ability to “run the planes on time, day in and day out” in an efficient manner.
• A demonstrated change agent who can overcome inertia and the inherent aversion to change among long-standing employees. Comfortable with new, different, and creative approaches to operations, and innovative in this regard.
• Prior experience with the systems, processes and tools deployed in larger companies but ideally with experience applying them in smaller company contexts.
• Experience deploying information and related technology to contain drive maintenance efficiency. Familiarity with accessing online aircraft manuals.
• Strong business and financial acumen, ideally with some direct exposure to business, non-operational domains such as finance or commercial. Experienced preparing and managing budgets.
• Prior supervisory experience including full cycle of responsibilities including hiring, training, staff development, progressive discipline and terminations.
• Experience managing geographically dispersed workforces and third-party maintenance providers, including those operating in remote and challenging environments.
• An unblemished record as related to his or her ethical integrity and that of the organizations he or she has served.
• Has the potential to grow into broader and more senior roles within the organization.
• Proven ability to make quick, confident decisions relating to the airworthiness of aircraft to ensure a safe operation.
• Rigorous, structured, disciplined, fact-based, and analytical in approach. Prior experience with the systems, processes and tools deployed in larger companies but ideally with experience applying them in smaller company contexts.
• Excellent verbal and written communication skills, both internally and externally. Able to communicate effectively with other departments with a clear understanding of his/her subject matter.
• Very strong and well-developed people leadership and people development skills, with an ability to provide clear work direction and to inspire, motivate, and lead teams while also holding them accountable for results.
• An inclusive, collaborative and team-oriented leader. A collaborative decision maker; charts the course with colleagues, but also lets others speak and seeks to understand their viewpoints.
• Comfortable working within a fast-paced, high-pressure, unstructured and fast-changing environment. Maintain composure in a high-stress environment and demonstrate strong leadership.
• Prioritizes well with the ability to prioritize and manage multiple items and multi-task.
• Committed to hard work and delivering on commitments.
• Has great attention to detail, which is particularly relevant in the context of a smaller company.
• Has the ability to negotiate successfully with suppliers, employee groups and other parties and walk away with “win-win” solutions and a positive experience for both sides.
• Adaptable; able to quickly adapt to changing needs of a growing company. Has ideally worked in high-growth environments.
• Willing and able to relocate to the South Florida area.
• Has the right to work in United States.
• Pass a ten (10) years criminal record background check for SIDA badge.

Supervisory Responsibilities:

This position will have direct reports and is considered a leader within the company. Will be required to train and support a team to achieve departmental goals.

Language Skills:

The employee must possess strong interpersonal and communications skills, be able to effectively present information, respond to questions, and proficiently write reports and business correspondence.

Physical Activities and Requirements of the Position:

Sedentary work; sitting most of the time. While performing the duties of this job, the employee frequently works in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Exerts up to 30 lbs. of force occasionally for office supplies and equipment.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms; move about the facility. Some light physical effort required.

Must be able to work well under pressure. Domestic/International travel and overtime are required when necessary.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Acknowledgement:

The above statements are intended to describe the general nature of work performed in this position. These statements are not to be construed as an exhaustive list of all responsibilities, tasks, and skills required of an employee in this position. Amerijet International Airlines, Inc.reserves the right to request that other tasks be performed when warranted (for example, by emergencies, changes in personnel or workload, corporate reorganization, or technical development). Amerijet International Airlines, Inc. also reserves the right to revise this job description.

AAP/EEO Statement:

Amerijet International Airlines, Inc. is an equal opportunity and affirmative action employer and will consider all qualified applicants without regards to race, color religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law. Any applicant requiring assistance with our online application process or who needs and accommodation for the application process due to a disability, should send an e-mail to ADAapps@amerijet.com .

Legal Notices to All Applicants:

EEO is the Law

Pay Transparency Non-Discrimination Provision

Employee Rights Under The Family and Medical Leave Act

Employee Polygraph Protection Act

E-verify Participation

DOJ Right to Work

Florida Law Prohibits Discrimination

Dade County Living Wage Ordinance