Director, New Benefits & Strategic Loyalty Partnerships (New Benefits, Cardholder Services) - MasterCard

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Title and Summary Director, New Benefits & Strategic Loyalty Partnerships (New Benefits, Cardholder Services) Mastercard Loyalty Solutions provides a range of solutions and services to drive consumer engagement. As part of the Global Cardholder Services team, the Director, New Benefits and Strategic Loyalty Partnerships Cardholder Services will be accountable for sourcing and building compelling benefits globally. This role is critical to providing our customers and cardholders with differentiated, scalable and profitable solutions from partners in travel, insurance and beyond. The successful candidate will partner with key stakeholders in Regional Loyalty teams, Product & Engineering and other Mastercard teams to build a compelling portfolio and work with external partners to develop new benefits that enhance Cardholder Services value proposition. The ideal candidate will have strong negotiation skills and business acumen to build unique services that appeal to a global audience and drive incremental revenue. It is imperative that the candidate have outstanding relationship building capabilities, as well as the ability to work cross-functionally across a matrixed organization. The ideal candidate is business savvy, passionate about developing value added products and project management, proactive in reaching out to potential partners, resourceful at problem solving, expert in delivering presentations and creating business cases, effective in engaging Sales and Loyalty teams, highly motivated, can operate in a fast-paced environment, and possesses an agile mindset. About the Role: • Define the strategic new product roadmap building out new travel and non-travel solutions • Gather market data and insights to identify new market opportunities and develop strategies and profitable business cases to support cardholder services revenue growth • Work closely with Regional Loyalty teams, P&E and others to identify and develop benefits that enhance the value propositions of Affluent Travel, Commercial, SME and other customer types • Work closely with the Loyalty Regional partners to identify scalable opportunities and ensure buy in for new solutions • Identify external global partners directly or through other Mastercard teams to assess their capabilities for partnership and lead negotiations and contractual conditions to develop new successful solutions • Lead global customer RFPs for Cardholder Services • Partner with internal teams (Studio, Pricing Committee, others) to ensure the most appropriate product development framework for new types of CHS benefits, partners and go-to-market models • Jointly with external and internal partners, design a seamless CX/UX for new benefits; ensure that onboarding and delivery of the benefits is flawless • Assist in establishing, monitoring, and reporting on product KPIs About you: • Experience in strategy development • Proven success in project management • Strategic partnerships development and negotiation • Business strategy background in consulting or other related roles • Strong communication skills for expectation and cross-functional team alignment • Excellent writing skills, experience with creating engaging decks and presentations that are clear, succinct, and effective • Experience working in a cross-functional environment and influencing other internal and external teams to drive results • Proven negotiation skills and experience building external and internal partnerships • P&L management with experience building business cases and pricing • High degree of expertise in project management to ensure multiple workstreams are on track and delivered • Ability to pivot quickly as organizational needs and the competitive landscape evolves • Ability to manage multiple workstreams and stakeholders across different regions and functions. Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more. Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.