Director of Accounts Receivable - Bird Dog Talent Consulting & Recruiting

Job Title: Director of Accounts Receivable

Location: Phoenix, AZ area (On-Site)

This is an excellent opportunity for someone looking for a role where you can make significant impacts and be part of this organization from the early stages.

About the Company:

My client is a rapidly growing service company that supports clients in multiple industries, such as healthcare, retail, government, construction, and more. They are currently seeking a Director of Accounts Receivable to lead and drive the strategic direction of our collections and cash application departments. 

Key Responsibilities:

Technical Expertise

• Manage Customer Payment Portals: Ensure thorough understanding and management of all customer payment processes and portals.
• Lien Processing Knowledge: Ensure full compliance with national lien requirements and handle lien processes effectively.
• Develop Payment Strategies: Identify and create strategies for handling national customers with multiple payment methods and requirements.
• Root Cause Analysis: Demonstrate strong analytical skills to pinpoint issues in the A/R process and implement effective solutions.
• Advanced Excel Proficiency: Use advanced Excel functions and data analysis tools to drive insights and improve processes.
• ERP System Management: Ensure proficiency in ERP systems and demonstrate how these systems support A/R operations and processes.
• Organizational Skills: Display strong organizational abilities, managing tasks and processes diligently.

Managerial Responsibilities

• Leadership Under Pressure: Exhibit leadership in a high-demand environment, maintaining composure and driving results, even in challenging circumstances.
• Effective Communication: Communicate clearly and professionally with internal teams, customers, third-party collection agencies, and senior leadership.
• Collection Strategy Development: Lead and execute overall strategies to enhance the efficiency and success of collections across the Accounts Receivable team.
• Day-to-Day Collections: Direct and manage day-to-day collections activities, developing and assigning workflows to team members.
• Escalated Collections Management: Handle collections for escalated or high-value accounts, including delinquent clients, legal cases, and bankrupt accounts.
• Key Metrics Development: Establish key performance indicators (KPIs) to evaluate team performance and identify areas for improvement.
• Monthly Reporting: Prepare monthly reports on A/R results, aging balances, collections, and other KPIs for leadership.
• Process Development & Training: Create and document processes and training materials to support the development of the A/R team.
• Support Financial Close: Provide accurate and timely A/R-related data to support monthly and quarterly financial close processes.
• Goal Alignment: Develop goals that align with the company's broader business objectives and drive the A/R team to meet and exceed these goals.
• Team Management: Manage, mentor, and motivate both remote and on-site employees, delegating tasks effectively and driving performance in a deadline-driven environment.
• Customer Dispute Resolution: Take proactive steps to investigate and resolve customer disputes and inquiries, collaborating across internal departments and external contacts.
• Performance Management: Oversee all aspects of performance management, including hiring, training, evaluations, and recognition within the A/R department.

Qualifications:

• Bachelors degree or equivalent combination of education and experience.
• 7+ years of experience in billing and collections procedures, with a solid foundation in A/R operations.
• 2+ years of experience in a supervisory role.
• Proven experience with lien processing and national requirements.
• Strong proficiency in Excel and ERP systems.
• Demonstrated ability to lead teams and manage escalated collections.

Why Join them?

• Fast-paced, rapidly growing organization.
• Energetic, fun, and motivating work environment.
• Opportunities for growth and advancement within the company.
• Full healthcare, vision, and dental, plus short-term disability coverage.
• 5% retirement savings plan.
• 2 weeks paid vacation.
• $50,000 life insurance coverage.