Director of Administrative Enterprise Applications - Grand Rapids Community College

Reporting to the Chief Information Officer, the Director of Administrative Enterprise Applications provides leadership for the Administrative Enterprise Applications Department, a department within the Division of Information Technology. This position is responsible for all technical aspects of the Enterprise Resource Planning/Student Information System (ERP/SIS) system, document storage and retention system, other enterprise business applications, and associated integrations. Responsibilities include administration, security, and development related to the ERP including the system, integrations, and reporting. This position manages the Administrative Enterprise Applications budget which includes staff, professional development, enterprise application licensing, and related contractual services. As part of the IT Leadership Team, the Director must effectively communicate and collaborate with leadership, faculty, and staff across the College to support strong partnerships between IT and the campus community. The Director represents the Division of Information Technology on College committees and working groups, ensuring that IT is positioned to meet the current and future needs of GRCC.

Requisition ID: 138
Employee Group: Professional, Management & Administration
Schedule: 40 hours/52 weeks
Compensation: TM5, $104,987/year
Benefits: Full Time
Reports to: Chief Information Officer
Posting Opens: September 13, 2024
Posting Closes: September 30, 2024

ESSENTIAL FUNCTIONS

• Oversee and monitor the implementation and support of enterprise application systems
• Direct project teams to meet established objectives, delivery dates, and budgets
• Oversee capacity planning efforts and report availability measures for enterprise application systems
• Collaborate with CIO, other executives, and administration to manage project priorities
• Conduct performance appraisals and other administrative management functions for direct reports
• Oversee the design and implementation of enterprise-wide application development standards and effectively manage adoption across the organization
• Collaborate on the integration of application architecture through close teamwork with application developers, system administrators, project managers, and functional owners
• Work with the other IT Division departments and College leadership in business continuity planning, testing, and recovery to ensure the resiliency of GRCC’s application portfolio
• Manage resources for major initiatives by forecasting and prioritizing resource demands including product licensing
• Manage, coach, and mentor direct reports and others in the organization
• Ensure team members' technical skills are kept current and relevant by identifying and supporting appropriate training and other professional development opportunities
• Oversee key performance indicator metrics to meet management targets
• Report performance to senior leadership on a frequent basis
• Understand and proactively manage the funding/budget for area of responsibility
• Negotiate and manage contracts for all consultants and contractors working within area of responsibility
• Develop and maintain departmental IT procedures and contribute to IT Division and GRCC policies
• Create, support and drive change leadership and transformational initiatives
• Lead and promote efforts for innovation, creative problem solving, and continuous process improvement
• Oversee development and delivery of training for functional users of enterprise application systems
• Contribute to and provide leadership in the creation and review of the Division of Information Technology service catalog, goals, priorities, and strategic plan
• Participate in the development and maintenance of the disaster recovery plan for the College’s computing and telecommunications infrastructure
• Prepare responses to mandated audits
• Other duties as assigned by the Chief Information Officer
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position

JOB SPECIFICATIONS

Education Credentials

• Bachelor’s degree in Computer Science, Information Technology, or equivalent required.
• Master’s degree preferred.

Work Experience

• Thorough knowledge of centralized/decentralized applications, implementation and support methodologies, and development tools and techniques for customization of systems required
• Excellent analytical and problem-solving skills required
• Detail and results oriented required

Skills

• Manage projects and teams
• Ability to relate to diverse community college student and staff populations
• High level of energy, enthusiasm, and the ability to be innovative and creative
• Strong interpersonal skills and demonstrated ability to lead a team
• Understanding of FERPA, HIPAA, and related privacy and security standards

Physical Demands

• Sitting or standing for long periods
• Long periods at a computer discerning detail from less than a few feet away
• Repetitive movements

Mental Demands

• Maintain a clear focus on service to the GRCC community
• Analyze, research, create and improve processes in systems
• Maintain emotional control under stress related to short deadlines and multiple projects
• Must be exacting in work and pay close attention to detail
• Work independently and prioritize work
• Must be flexible and willing to learn about and contribute to any needs of the department

Working Conditions

• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
• Frequent interruptions, hectic pace, quick deadlines, and after hours and weekend work when required
• Occasional requirement to be available on an emergency basis for exercises or actual emergencies
• Requirements to visit other offices and remote sites and otherwise work outside the office environment
• Long periods of intense concentration reviewing data and information
• Work in an office environment
• Some travel for training will be required

NEXT STEPS / APPLICATION PROCESS

• Please fill out an application at https://www.grcc.edu/jobs. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.

• Predictive Index Assessment (behavioral & cognitive) REQUIRED: In order to have your application considered, you must complete the assessments: https://assessment.predictiveindex.com/bo/8MMT/Dir_Admin_Enter_Apps

HIRING PROCESS

GRCC uses an Evidence Based Selection Process, where we make data driven hiring decisions to help mitigate bias throughout the hiring process. As part of this process, candidates will participate in assessments (cognitive and behavioral), reference checks and interviews.

Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

NONDISCRIMINATION STATEMENT

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.