Director of Admissions Operations - Case Western Reserve University
Cleveland, OH
About the Job
POSITION OBJECTIVE
The Admissions Operations and Systems Manager will serve as a core member of the graduate admissions team. Actively supporting the recruitment, selection, and attraction of the strongest possible student body for Weatherhead School of Management. The manager will lead the development and implementation of initiatives that facilitate improved business processes and integration with admissions and enrollment systems. Works closely and collaboratively across the enrollment and recruitment team, as well as other centralized departments, including University Technology (UTech) and University Marketing team. Manages a small team focused on admissions operations with some shared responsibilities with recruitment. Utilizing the application management system Slate, which Slate plays in our department's success, and you will collaborate in a cross-departmental Slate Captain¿s team in identifying and executing the most impactful system work.
ESSENTIAL FUNCTIONS
1. System Administration and Data Integration: Own and administer all aspects of the school of management Slate system, including its integration with other campus systems. Maintain accurate migration of admissions data from Slate to the centralized institutional Student Information System (SIS) and ensure accurate and timely import of all admission and financial aid data from SIS to Slate. Maintain the integrity of data imported into and exported from Slate. (25%)
2. System Optimization and Enhancement: Keep current on newly released Slate features and tools, assess unused resources, and recommend projects and feature enhancements. Simplify and improve systems using cost-benefit analysis to prioritize work and recommendations. Establish testing protocols and systems of checks and balances on behalf of the school of management. (20%)
3. Strategic Reporting and Analysis: Manage and deliver administrative reporting on enrollment data, processing production, and other strategic reports. Develop application and admission reports for benchmarking and year-over-year comparison; analyze and measure the success of application and onboard processes. Provide annual updates for website content such as admissions deadlines, application instructions, and frequently asked questions to ensure accuracy for management reports and ranking surveys. (10%)
4. Communication and Collaboration: Ensure the timely execution of admissions and financial aid print and digital communications and maintain documents and processes for printed communication. Serve as a liaison to the admissions and recruitment team, collaborating with the communication team specialist and marketing team to build, document, and manage graduate communication plans. Prepare dashboards and documents for the admissions committees, providing input on ways to improve processes. (20%)
5. System Management and User Support: Oversee the creation, update, and maintenance of Slate-hosted applications, portals, and forms to support strategic initiatives, including annual cycle prep and improvements. Manage a small team of admissions operations coordinators who support the admissions process through Slate and have some lines to recruitment. Design, create, and update admission and event portals in Slate to match brand guidelines and strategic initiatives. Create resources and documentation for Slate user training and processes; troubleshoot Slate technical issues as they arise. In collaboration with the Slate systems administrator at the enterprise level, build and manage the annual calendar as a resource for cycle prep and planning. (25%)
NONESSENTIAL FUNCITONS
Perform other duties as assigned including but not limited to attending admissions and current student events, supporting graduation and orientation programming. (<1%)
CONTACTS
Department: Continuous contact with all personnel in the immediate department, dean¿s office, faculty
The Admissions Operations and Systems Manager will serve as a core member of the graduate admissions team. Actively supporting the recruitment, selection, and attraction of the strongest possible student body for Weatherhead School of Management. The manager will lead the development and implementation of initiatives that facilitate improved business processes and integration with admissions and enrollment systems. Works closely and collaboratively across the enrollment and recruitment team, as well as other centralized departments, including University Technology (UTech) and University Marketing team. Manages a small team focused on admissions operations with some shared responsibilities with recruitment. Utilizing the application management system Slate, which Slate plays in our department's success, and you will collaborate in a cross-departmental Slate Captain¿s team in identifying and executing the most impactful system work.
ESSENTIAL FUNCTIONS
1. System Administration and Data Integration: Own and administer all aspects of the school of management Slate system, including its integration with other campus systems. Maintain accurate migration of admissions data from Slate to the centralized institutional Student Information System (SIS) and ensure accurate and timely import of all admission and financial aid data from SIS to Slate. Maintain the integrity of data imported into and exported from Slate. (25%)
2. System Optimization and Enhancement: Keep current on newly released Slate features and tools, assess unused resources, and recommend projects and feature enhancements. Simplify and improve systems using cost-benefit analysis to prioritize work and recommendations. Establish testing protocols and systems of checks and balances on behalf of the school of management. (20%)
3. Strategic Reporting and Analysis: Manage and deliver administrative reporting on enrollment data, processing production, and other strategic reports. Develop application and admission reports for benchmarking and year-over-year comparison; analyze and measure the success of application and onboard processes. Provide annual updates for website content such as admissions deadlines, application instructions, and frequently asked questions to ensure accuracy for management reports and ranking surveys. (10%)
4. Communication and Collaboration: Ensure the timely execution of admissions and financial aid print and digital communications and maintain documents and processes for printed communication. Serve as a liaison to the admissions and recruitment team, collaborating with the communication team specialist and marketing team to build, document, and manage graduate communication plans. Prepare dashboards and documents for the admissions committees, providing input on ways to improve processes. (20%)
5. System Management and User Support: Oversee the creation, update, and maintenance of Slate-hosted applications, portals, and forms to support strategic initiatives, including annual cycle prep and improvements. Manage a small team of admissions operations coordinators who support the admissions process through Slate and have some lines to recruitment. Design, create, and update admission and event portals in Slate to match brand guidelines and strategic initiatives. Create resources and documentation for Slate user training and processes; troubleshoot Slate technical issues as they arise. In collaboration with the Slate systems administrator at the enterprise level, build and manage the annual calendar as a resource for cycle prep and planning. (25%)
NONESSENTIAL FUNCITONS
Perform other duties as assigned including but not limited to attending admissions and current student events, supporting graduation and orientation programming. (<1%)
CONTACTS
Department: Continuous contact with all personnel in the immediate department, dean¿s office, faculty
Source : Case Western Reserve University
