Director of Adult Services - The Center

Position Title: Director of Adult Services 

Reports to: Senior Director of Community Programs

Classification: Full-Time | Exempt 

Salary & Benefits: $95,000 to $105,000. The Center offers a comprehensive benefits package that includes medical, dental, vision, 401K with an employer contribution, voluntary life and LTD insurance, paid parental, family care and gender affirming healthcare leave.  We also offer a generous paid time off policy.

Schedule: Generally Monday through Friday. Work days and hours may shift depending on scheduling needs; typical schedule will be 10:00 a.m. to 6:00 p.m.; flexibility required. This position is classified as a hybrid role with a minimum of 3 days onsite per week, with Thursdays as a staff-wide in-office day.

Summary: The Director of Adult Services is responsible for leading multiple programs with diverse goals and objectives and for the oversight, development and advancement of direct services for LGBTQ community members 18 years of age. Adult services highlights direct services that seek to improve the program offerings to advance the lives of LGBTQ, TGNC, BIPOC, Immigrant, Women and Survivors of violence. The Director will oversee Case Management, Economic Initiatives, Health Insurance Navigation, HIV and Sexual Health Services, and Social Support Groups. The Director will steward The Center's mission and dedication to intersectional work in social justice, gender equity, and racial equity and will directly lead and oversee the planning, implementation, and delivery of the spectrum of Adult services, both direct and programmatic. The Director will ensure that programs adhere to contract execution and contract deliverables determined by a number of federal, state, city, and private foundation contracts. The Director will partner with the Senior Director of Community Programs on government contract applications, including the conceptualization, design and development of the applications. The Director will be adept at working within a dynamic funding landscape and matching available funding with programmatic needs. This position looks for a leader who can lead a multidisciplinary department and work in a collaborative and interdepartmental manner with capacity to envision and implement at the macro and micro levels. The Director will oversee the Community Casework Manager, Economic Initiatives Manager, HIV and Sexual Health Services Manager, and Community Program Coordinator.

Essential Duties and Responsibilities: 

• Leadership:
  • Advance the mission of The Center by providing departmental leadership, management, oversight of adult programs (Case Management, Economic Initiatives, Health Insurance Navigation, HIV and Sexual Health Services, and Social Support Groups). 
  • Work with department managers and teams to engage communities in the provision of intersectional collaboration and successful community engagement. 
  • Engage in the continued development of department managers and support their ability to develop individual members of their respective teams. 
  • Develop and implement strategies that will maximize the synergies among program areas.
  • Cultivate new and existing relationships with partners with the goal of ensuring sufficient continuum of care and access to services.
  • Partner with the Senior Director of Community Program to expand direct services, find innovative grant/funding opportunities, and forecast fiscal and programmatic needs.

• Team Management and Development:
  • Provide direct supervision of the HIV & Sexual Health Services Manager and team to expand direct services, finding innovative grant/funding opportunities, and forecasting fiscal and programmatic needs.
  • Provide support in the planning and implementation of outreach events with community partners with a focus on HIV & sexual health education around PrEP, PEP, Hep C, STIs, and HIV through a trauma-informed lens.
  • Provide direct supervision to the Economic Initiatives Manager to develop and implement innovative strategies for economic initiatives and expand the spectrum of services to improve the personal economies of community members while addressing their social needs. This includes employment counseling services, internship opportunities, fostering corporate and community based partnerships for Center constituents. A focus is placed on assisting LGBTQ young adults as they transition into the workforce and provide support needed for workplace success.
  • Provide direct supervision of the Community Casework Manager and team to expand direct services, support case management connections and needs, and assist in creating supportive community programming.
  • Provide direct supervision of the Community Programs Coordinator to provide guidance in the development  of social groups to meet the needs of  The Center's constituents.
  • Supervise and collaborate in programmatic planning and implementation both within the Adult Services program department and across program departments, on deliverables, and metric and goal planning for each program service area.
  • Provide additional supervision for intern placements who provide support services across the Adult Services  team.

• Programs Management:
  • Work with the Senior Director of Community Programs and direct reports to meet deliverables associated with the Adult Services grants, including tracking of deliverables for all relevant program areas and update monthly dashboards to ensure contract compliance.
  • Monitor and track spending for programs and coordinate with the Senior Director of Contracts and Finance Administration to oversee budgeting.
  • Collaborate with the Senior Director of Community Programs on acquiring government contract applications from the conceptualization and  design to the development of the applications. 
  • Develop, oversee, and reconcile departmental operating, programming, and foundation budgets.Facilitate monthly Adult Services team meetings and collaborative partnerships with Center departments to grow strong partnerships with local community organizations.
  • Lead planning and assessment efforts for the department to determine the effectiveness of programs and services offered in order to create a more consistently welcoming and inclusive Center climate.
  • Coordinate and participate in outreach activities, including activities related to Pride month.
  • Other duties as assigned.

Position Requirements:

• Bachelor's degree in social work or related human services; or equivalent transferable life/professional experience. Master's degree, a plus.
• At least five (5) to seven (7) years of experience and demonstrated ability and aptitude in leading multiple programs with diverse goals and objectives and in people management.
• Bilingual or multilingual preferred. Language preferences: Spanish, Bengali, Russian, and/or French-Creole. 
• Experience operating within dynamic funding environments with the ability to adapt as needed.
• Strong, demonstrated experience and skills in program development, project management, event production, volunteer/staff supervision, community organizing, and outreach.
• Demonstrated experience in the implementation of grants and contracts.
• Excellent written and verbal communication skills. 
• Previous professional experience managing services provided from a trauma informed perspective. 
• Excellent interpersonal skills and ability to work with a wide range of work styles and cultural backgrounds.
• A flexible, creative, and assertive self-starter is a must.
• Strong knowledge and understanding and demonstrated experience and skills in program development, project management, event production, volunteer/staff supervision, community organizing, and outreach.
• Facile at asking for, offering and receiving feedback within The Center and outside of The Center and able to transmute conflict into learning and unstick unproductive relationship patterns with others.
• Ability to offer high-quality feedback to direct reports,  supervisors and others within The Center with  more positional power, as well as with stakeholders and partners outside The Center.
• Mindful of interdependencies and interactions between team's priorities and the priorities of other teams within The Center. Able to manage with the whole organization in mind while focused on the team.
• Experience working effectively in coalitions with diverse communities and an understanding of the intersectionality of oppressions.
• Knowledge, understanding and experience working with LGBTQ+, TGNC, POC, and Immigrant populations, including knowledge of the spectrum of gender identity, transgender issues, immigration, and POC issues. 
• Thoughtful and articulate analysis on the structural and institutional racism and bias and the spectrum of gender identity and bias, in consideration of the impacts and outcomes in the decision-making process throughout the department or program and on underserved and historically oppressed communities.
• A strong commitment to social justice and the mission of The Lesbian, Gay, Bisexual and Transgender Community Center.

The Center's Commitment to Equity & Inclusivity:

The Center was born of community activism in response to the AIDS epidemic, ensuring a place for LGBTQ people to access information, care, and support that they were not receiving elsewhere. We opened in 1983 to help people who had doors constantly closed in their faces, ostracized by family, friends, and shunned by the general society. Since that time, we have continually provided a wide array of services and programs to serve our community, with an intentional focus on providing support to those who are most vulnerable. We have always taken great care to be a space that responds to community needs; engaging in diversity, equity and inclusion work is another outgrowth of those ongoing efforts. We recognize that in order to help LGBTQ individuals and our diverse community achieve parity in health, justice, opportunity and success outcomes, our organization must hold a strong foundation and competency in, as well as invest organizational focus on, equity and inclusion frameworks, practices and policies. This is also true in our hiring and retention of staff.

The Center is an Equal Opportunity Employer.