Director of Ambulatory Quality and Performance at OU Health

Position Title:

Director of Ambulatory Quality and Performance
Department:

Quality Resource Management
Job Description:

Job Description

General Description:  The Director of Ambulatory Quality at OU Health will lead the strategic and operational activities related to the quality of ambulatory care services across the health system. This role involves the development, implementation, and oversight of quality improvement initiatives, ensuring compliance with regulatory requirements, and fostering a culture of continuous improvement in patient care.

• Reports to: Chief Quality and Safety Officer
  
• Accountable to: aCPE for Ambulatory Operations, CAO Ambulatory Operations, and VP of Ambulatory Operations
  
• Key Relationships: Compliance, Regulatory, AVPs of Ambulatory Operations, Clinic Managers, and Clinic Medical Directors
  

Essential Responsibilities:

• Strategic Leadership: Develop and implement a comprehensive ambulatory quality improvement strategy aligned with the health system's mission and goals. Provide leadership in establishing quality goals, performance benchmarks, and standards for ambulatory care. Collaborate with senior leadership, medical directors, department heads to integrate quality initiatives into overall health system strategies.
  
• Quality Improvement Initiatives: Design, implement, and monitor quality improvement programs that enhance patient outcomes and service delivery in ambulatory settings in collaboration with Ambulatory operational and clinical leadership. Utilize data analytics to identify areas for improvement and track the effectiveness of quality initiatives. Promote the use of evidence-based practices and clinical guidelines to ensure high standards of care.
  
• Regulatory Compliance and Accreditation: Ensure compliance with all relevant regulatory and accreditation standards, including those set by The Joint Commission, CMS, and other governing bodies. Lead preparations for accreditation surveys and audits, ensuring readiness and adherence to required standards. Stay current with changes in regulatory requirements and implement necessary adjustments to maintain compliance.
  
• Performance Measurement and Reporting: Develop and maintain a robust performance measurement system, including key performance indicators (KPIs) for ambulatory quality. Prepare and present regular reports on quality performance to senior leadership, highlighting successes and areas needing improvement. Lead efforts to publicly report quality data, ensuring transparency and accountability.
  
• Staff Education and Development: Develop and implement training programs for clinical and administrative staff on quality improvement methodologies and best practices. Provide mentorship and leadership development opportunities for quality improvement staff. Encourage a culture of continuous learning and professional development.
  
• Collaboration and Communication: Facilitate effective communication and collaboration among multidisciplinary teams to promote a unified approach to quality improvement. Work with Patient Safety, Infection Prevention, Patient Experience, and Hospital Quality based teams to achieve system goals. Engage with patients and families to understand their perspectives and incorporate their feedback into quality initiatives. Represent the health system in external quality improvement networks and professional organizations.
  
• Resource Management: Manage the budget and resources allocated for ambulatory quality initiatives. Ensure efficient use of resources and seek opportunities for cost-effective improvements in quality. Oversee the selection and implementation of technology and tools that support quality improvement efforts.
  
• Perform other duties as assigned.
  

Minimum Requirements:
Education:  Bachelor's degree in applicable field required, i.e. Healthcare Administration, Public Health, Nursing, etc. Master's degree preferred.

Experience:  5 to 7 years of progressive leadership experience required, with experience in healthcare quality improvement, with a focus on ambulatory care.

Licensure/Certifications/Registrations Required:  Certification in quality improvement (CPHQ, CPPS, Lean Six Sigma, etc.) upon hire or achieved within 1 year of hire.

Knowledge, Skills, and Abilities:

• Demonstrated experience in leading quality improvement initiatives and achieving measurable improvements.
  
• In-depth knowledge of regulatory requirements, accreditation standards, and quality improvement methodologies.
  
• Strong analytical skills, with the ability to interpret complex data and generate actionable insights.
  
• Prior experience with Epic preferred
  
• Excellent communication and interpersonal skills, with the ability to engage and inspire multidisciplinary teams.
  
• Knowledge of quality improvement principles and practices, patient safety concepts, and data analysis.
  

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.