Director of Business Generation and Operations - Turner & Townsend

From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational programs covering the full spectrum of consultancy, project delivery and post-project operations.

With offices located globally, you're never far away from our services. Working from 133 offices in 49 countries, we make the difference to projects across the real estate, infrastructure and natural resources sectors worldwide.

Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world.

Reporting to Tampa Real Estate’s Cost Center Lead, the Business Generation & Operations Director will be responsible for leading and managing the day-to-day operational aspects of the Real Estate business for the Tampa Cost Center to support business as usual activity and enable the continued growth, support, and development of the business.

The Director will play a key role in the business achieving its growth objectives, including increasing revenue year-on-year, with a particular focus on the commercial real estate sector, and significantly growing the team and expanding and enhancing capability and development opportunities within it.

Operational management responsibilities to include:

• Team Organization – management of teams / functions to include recruitment interviews, resource planning / deployment, staff competency development, organizing mentoring and support.
• Financial management – budgeting, monthly fee / invoicing forecasting, accruals, staff utilization, costs, job profitability, monthly invoicing and forecast against plan, review of monthly management accounts.
• Business Management – lead assurance, quality reviews, director audits, processes, and systems to be utilized to support the successful and compliant delivery of our projects, including commission execution planning and risk management etc.
• Working closely with the Territory Leads and MD on business planning, strategy for the Tampa business, and on the management and support of various internal committees to include wellness, social, EDI etc.
• Working with our service leads, oversee and support leads plan and deliver key project activities, including knowledge shares, relationship management, new opportunity generation.
• Accountable for management of operations in Turner & Townsend systems, including management of governance and performance processes.
• Preparation of key cost center information for executive reporting.

Business development responsibilities to include:

• Pipeline planning, bid coordination, bid writing and overseeing Associate Directors and Directors develop bids for framework call offs and new work.
• Bid management – driving best practice and leading on our larger strategic bids
• Key Account Management (KAM) – leading and driving the delivery of our brand plan through each of our account plans.
• Identifying and acting upon cross-selling opportunities through service leads.
• Establish service development initiatives with Service Leads (i.e. project management, cost management, digital, contract services, and sector leads) to include methodologies, systems, tools, and competencies.
• Undertake business development activities, including meeting with new prospects, building local presence through attending industry events, coordinating lunch & learns with industry partners etc. Manage coordination of the business development plan for the Tampa and Miami offices.

 On-site presence in our Tampa, FL office is required (minimum 3 days out of the work week). 

• Minimum 10+ years of relevant working experience in the consulting construction industry
• Experience managing teams and client relations within the Southern Florida market is preferred
• Bachelor’s Degree Construction Management, Civil Engineering, Quantity Surveying, Electrical Engineering, Mechanical Engineering, or related technical field
• Must have experience in Business Development/Generation
• Proactive, quality driven, self-motivated and hands-on team-leader with the ability to multitask
• Excellent interpersonal and communication skills essential, ability to communicate well with clients and senior management
• Experience in leading teams of professionals with a strength in growing and developing people

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. 

Turner & Townsend does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CV’s will be treated as a direct application. 

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.  

Please find out more about us at www.turnerandtownsend.com/ 

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.