Director of Business Operations - Willamette Valley Cancer Institute & Research Center

Director of Business Operations

The Willamette Valley Cancer Institute and Research Center is searching for a Director of Business Operations. This individual will be responsible for directing business office and related functions at an organizational level, including supervision and development of all revenue cycle and patient access team members.  The revenue cycle segment includes responsibility for protecting the integrity of optimal reimbursement for medical services, all cancer therapies, lab services and imaging. This individual also directs the development of daily patient access business operations and oversees front office functions, including insurance verification, patient financial counseling, scheduling, and medical records.  The right candidate will promote teamwork, manage through accountability, and represent our service standard of always “putting the patient in the center of the room”.  They will also collaborate with their clinical peers with the understanding that there is significant overlap between the business op’s and clinical op’s segments. 

The general pay scale for this position at WVCI is $120,000-$155,000. The actual hiring rate is dependent on many factors, including but not limited to: prior work experience, education, job/position responsibilities, location, work performance, etc.

Employment Type: Full-time

Benefits: M/D/V, Life Ins., 401(k)

Location: Eugene, OR

• Directs the operational performance and overall management of the Central Business Office (CBO) as related to areas of oversite.
• Implements and monitors adherence to company Reimbursement polices and procedures.
• Directs, through site administrators, front office functions including insurance verification, patient registration, financial counseling, scheduling, charge entry and medical records.
• Provides feedback and works directly with clinical and administrative leads to develop and implement action plans for improving business related functions for practice sites.
• Works directly with sites to identify problem payors. Coordinates with sites and Managed Care to develop and implement action plans to resolve AR issues.
• Provides ongoing reports and feedback to the State Controller and Executive Director regarding overall AR management and business related functions at both CBO and practice locations.
• Participates in monthly practice operation meetings and Joint Policy Boards to provide data and feedback to physicians on business related functions and overall AR management. Prepares regular and ad-hoc reports for JBP and practice management use.
• Directs the maintenance of computer master parameters including electronic coding and charge files.
• Directly supervises all state business and supervisory staff, directs through site administrators, the front office management staff.
• Prepares budget and goals for the Central Business Office.

• Bachelor's degree in Business Administration, Health Administration, or related discipline.
• Minimum ten years medical office management experience, including five years of prior supervisory experience. Additional experience will be considered in lieu of a degree.
• Experience successfully managing Accounts Receivable exceeding $30 million.
• Knowledge of federal and state laws and regulations governing medical collections.
• Knowledge of fiscal management and human resources management practices.
• Knowledge of organization policies and procedures.
• Knowledge of health care administration principals.
• Knowledge of insurance agency operating procedures and practices.
• Ability to communicate effectively regarding fiscal policies.
• Knowledge of CPT and diagnosis coding.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including manual and finger dexterity and eye-hand coordination. Requires standing/sitting for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.