Director of Business Services - SCRAM of California

Who We Are

SCRAM of CA/NV/AZ/HI/ID is the largest provider of substance abuse and location monitoring technologies in the Western U.S. With offices and Mobile Support Teams throughout the region, we partner with courts, probation and parole, juvenile programs, sheriff's departments, social service agencies, treatment providers, and private attorneys. At SCRAM of California, we are not just a company; we are a community committed to innovation, growth, and creating an inspiring workplace. Join us in our mission to make a meaningful impact on the lives of our team members as we invest in your professional development, foster a culture of collaboration, and provide a dynamic environment where your skills and ideas truly matter.

Our Approach

Our mission is to provide swift and certain monitoring, with a laser focus on superior customer service, in order to support public safety for our customers and our communities. We specialize in delivering best-in-class customer and client service using industry-leading technologies.

What You’ll Be Doing

• General Management:
  • Oversee daily operations at all SCRAM of CA | NV | AZ | HI | ID locations.
  • Develop and implement strategic plans to improve operational efficiency.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Manage budgets, financial reporting, and resource allocation.
• Program Management:
  • Lead the development and execution of client programs and services.
  • Monitor program performance and implement improvements as needed.
  • Collaborate with cross-functional teams to ensure program goals are met.
  • Evaluate client feedback and adjust programs to enhance client satisfaction.
• Client Service Excellence:
  • Foster a client-centric culture across all locations.
  • Ensure all staff are trained and equipped to deliver exceptional client service.
  • Address and resolve client issues and concerns promptly and effectively.
  • Develop and maintain strong relationships with clients and stakeholders.
• Leadership and Team Development:
  • Lead, mentor, and develop a high-performing team.
  • Conduct regular performance reviews and provide constructive feedback.
  • Promote a positive and inclusive work environment.
  • Identify and address training and development needs for staff.

How You’ll Make an Impact

The Director of Business Services will be responsible for overseeing all General Management and Program Management across all SCRAM of CA | NV | AZ | HI | ID locations. This role is pivotal in ensuring the highest standards of service excellence for our clients. The ideal candidate will possess strong leadership skills, a strategic mindset, and a commitment to operational excellence.

What We Really Love to See

• Bachelor’s degree in business administration, Management, or a related field (Master’s preferred).
• Minimum of 7-10 years of experience in a senior management role.
• Proven track record of successful program management and operational leadership.
• Strong financial acumen and experience with budget management.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to travel to various locations, 30-40% travel required.

What We Offer

• Competitive salary and performance-based bonuses
• SCRAM Companies offers a generous Paid Time Off (PTO) program, paid holidays, and a 401(k) plan that includes an employer matching contribution.
• In addition, employees working 30 hours or more per week, on average, are eligible for health and welfare benefits including: medical coverage, dental coverage, vision coverage, FSA, HSA, and additional programs.
• Our organization also encourages involvement in giving back and allows one paid day off per quarter for volunteering.
• Opportunities for professional development
• Collaborative and inclusive work culture

Join our Team!

Are you ready to be the driving force behind seamless office operations, effective communication, and empowering our Program Managers? Join us at SCRAM of California and be an integral part of our mission to make a positive impact. Apply now to bring your expertise to a team that values your contributions and offers fulfilling work experience at SCRAM of California!

Advocating for a Diverse and Inclusive Organization

At SCRAM Companies, we recognize and celebrate the importance of inclusiveness in our efforts to inspire, develop, and promote team members who reflect the diversity of our communities. Our company is respectful and inclusive of all beliefs, values, abilities, personal preferences, and cultural and socioeconomic backgrounds. We recruit and celebrate staff who cherish the diversity of our people and the communities in which we live and work. We are committed to creating an environment where everyone feels welcome, including our clients, our customers, and our own team members.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms and to smell.

Compensation range starting at $100,000-$140,000

For more information visit our SCRAM Career Center.