Director of Care- Talent & Business Operations - Chick-fil-A
Richmond, VA 23235
About the Job
Chick-fil-A Director of Talent & Business Operations
Are you passionate about creating a positive and growth work environment by growing self, others and business? Do you thrive in a role that involves working along with the team, serving, hospitality, training, teamwork, leadership development and Increasing efficiency for the business?
Join Chick-fil-A as a highly skilled Talent & Business operations professional and be part of a loving and enthusiastic team that values community engagement and personal growth. At Chick-fil-A, you will have the opportunity to work in a dynamic and supportive atmosphere where your skills and talents will be nurtured.
As a Director of Talent & Business Operations you will be responsible for the guest and team member experience by overseeing and ensuring excellence in Talent & business operations touch points. Build a store culture that embraces our company vision , mission & value. Work with Team & Store Leadership to help achieve Chick-fil-A’s vision of being the world’s most caring company .
Qualifications
- This is in person and hands on position
- Purpose driven with the heart to Serve
- Self starter and driven
- Passion to develop, Coach and Train
- Disciplined ,structured and organized
- Upholds high standards for self and others
- Positive demeanor and ability to motivate and encourage team
- Excellent communication, negotiation, and interpersonal skills.
- Exceptional skills in systems and process creation
- Ability to take Positive & constructive feedback
- Ability to maintain a high level of confidentiality and discretion.
- No fear of conflict to ensure administering policy.
- Confident with confrontation, conflict management, and accountability for self & others
- Must be able to respond to changes efficiently
- Superb with technology usage (Infograph's, word, excel, power point, & Google Drive) and can maintain an online calendar for the business
- Proficient in time management, scheduling and prioritizing tasks.
- Must have open availability. Ability to work on month and end-of-month paperwork.
- Willingness to eagerly serve customers in store during lunch or dinner critical hours hours.
- Must be fluent with operations in all areas and cover and support any critical areas that require immediate assistance
- Strategic thinker with the ability to align Talent initiatives with the firm's overall goals.
- Must work well under pressure
- Must be eligible to work in the United States
- Must have a source of reliable transportation
- Reading, writing, and basic math and verbal communication skills required
- Ability to lift up-to 50 pounds
- Previous Training & development experience must
- Previous HR or administrative experience
- Bachelor's degree in Human Resources, Business Administration, Coaching or related field is preferred
- Knowledge or ability to learn of HR best practices as well as all local, state, and federal employment laws
Responsibilities:
Developing and implementing talent management strategies: This includes identifying current& future talent needs, establishing clear career paths, and creating programs to attract, develop, and retain high-performing employees.
- Responsible for execution of talent selection & talent acquisition processes that intentionally generate enthusiasm for the Chick-fil-A brand
- Manage post-hire processes, including onboarding and orientation.
- Execute a strategic plan for establishing long-term recruitment pipelines
- Document and maintain all recruiting related information in job boards, corporate career websites, and other possible channels
- Developing and maintaining an effective initial interview, onboarding & orientation process
- Oversee and manage existing recruitment programs and systems such as Team Member referrals and internships
- Maintain communication about new hires and departures.
- Partner with operator to build and set Strategy & Goals
- Review customer and Business Data to build and drive strategic actions
- HR Process and Overall talent strategy Documentation.
Training & development :Develops and executes training programs to equip employees with the necessary skills and knowledge to perform their jobs effectively and contribute to organizational goals.
- Ensure the vision, mission, core values are being lived in the organization
- Continuously Identifies training needs through performance reviews, skills gap analyses, and alignment with business objectives.
- Designs and implements training programs, including choosing appropriate delivery methods (e.g., e-learning, workshops, mentoring).
- Responsible for Training team at all levels according to chick-fil-A standards
- Manages training budgets and resources.
- Evaluates the effectiveness of training programs and makes adjustments as needed.
- Manage a team of Certified trainers and hold Leaders accountable on execution
- Build and execute leadership development program
Team Member Engagement :Promoting a positive and engaging work environment: This involves fostering a culture that values employee well-being, diversity, inclusion, and learning and development opportunities.
- Key Communicator on the leadership team in regard to Team member Environment and Culture
- Promote interaction and trust between supervisors and employees
- Promote collaborative relationships through team building, cross-functional projects and training
- Seek to understand and appreciate different perspectives and to address employee concerns and issues
- Encourage, celebrate, and recognize employees in open forums
- Actively solicit employee feedback; evaluate and recommend strategies for improving employee engagement
- Develop financial budget (low-cost, maximized result) for team-member engagement events
- Coordinate and Facilitate personal and professional development programs/events for team members and leaders
- Partner with Operator to explore community resources and benefit programs for team members
- Plan and execute restaurant level events
- Execution of vision for leadership retreats to include, materials, lodging, activities, meals and communication
- Conduct team member and customer surveys
Performance Management
- Prepare and maintain job descriptions.
- Lead 30 day, 90 day & annual performance review processes, including group calibration meetings with appropriate participants and preparation of review packets.
- Monitor and address performance issues with a focus on continuous improvement.
- Prepare, implement, and track necessary Development & Performance Improvement Plans.
- Handle discipline and termination matters in accordance with law firm policy.
- Conduct and document team meeting and deliverables
- Set goals & monitor progress for team members and leaders goals & commitments -weekly , monthly , quarterly monthly
- Follow up and Ensure the leadership is on track of the commitments
Compliance & Employee relations
- Plan, develop, lead, coordinate, and implement policies, processes, training, and initiatives to support the firm’s compliance needs.
- Thorough knowledge of employment laws and regulations applicable to the legal industry.
- Research, draft, review and revise policies, procedures, and employee handbook as necessary with consent of operator .
- Ensure training education and compliance with all legal and ethical standards related to HR practices.
- Proactively manage employee relations, addressing concerns and fostering a positive work environment.
- Mediate and resolve workplace conflicts in compliance with legal and ethical standards, and firm values.
- Conduct investigations as needed in a discreet and expedient manner.
Administration
- Ensure all suppliers payments are entered and paid biweekly
- Ensure checks are sent to suppliers
- Order Change Fund
- Print payroll Checks
- Oversee the administration of employee benefits programs, including health, life, and retirement.
- Maintain store email
- Forward any emails & communicates to Operator or Directors that need their attention
- Manage Uniforms storing and ordering
- Team Member Scheduling
- Resolving cares issues
A Day In The Life:
Schedule Expectations
In person only at the location
20-25 hours per week off the floor for the HR responsibilities
10-15 hours per week on the floor (if desiring fulltime)
- Monday- Saturday availability | 32 +hours/week | Sundays off | Directors ideally have two days off per week
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
