Director of Catering & Convention Services - Omni Hotels & Resorts

Overview:

Fort Worth Hotel

 

 

As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth’s exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city’s cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 TripAdvisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent.

 

The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team!

Job Description:

Oversee the Convention Services Department by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience.

Responsibilities:

• Responsible for planning, evaluating, organizing, and directing the activities of the Assistant Director of Convention Services, Convention Service Managers, Convention Floor Coordinators and Convention Services Administrative Assistants.
• Responsible for ensuring that all policies, procedures and guidelines are followed by department personnel.
• Responsible for all administrative duties which are necessary in the functioning of the department.
• Responsible for working with the convention/meeting planners in coordinating the final details for conventions/meetings.
• Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the department.
• Responsible for the overall condition of each function room and all Convention Service equipment.
• Provides the necessary training, motivation, and leadership for all department personnel.
• Participates in the final interview process and is responsible for hiring all departmental personnel.
• Ensures that all procedures, policies, and guidelines, as established by Omni Hotel, are being followed by department personnel.
• Establishes and maintains rapport with outside purveyors, who provide services for the Hotel and its guests through the Convention Services Department.
• Forecasts payroll, public room income and meeting covers on an annual/quarterly/monthly basis.
• Attends weekly Forecast and Marketing meetings.

Qualifications:

• Must have Associate’s degree or higher 
• Prefer minimum of 2-3 years as a Director/Assistant Director level or similar role in a 4-diamond Convention Hotel a plus 
• Able to work flexible schedule and holidays.
• Able to maintain organizational image by demonstrating high quality guest service at all time to both internal and external customers.
• Able to collect accurate information and resolve conflicts.
• Able to manage multiple tasks at all times and have excellent organizational skills.
• Able to remain calm and alert, during emergency situations and/or heavy Hall activity.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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