Director of Catering & Convention Services - Okana Resort

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

Location Description:

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities.   Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey.   Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination.

Overview:

Shape your years of leadership skills and career experience by being a part of our supportive and collaborative work environment that encourages growth and fosters success.

 

Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Join us as the Director of Catering & Convention Services to oversee the operations of our Catering & Convention Services team to launch this world-class property.

 

OKANA Resort & Indoor Waterpark features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event space spanning 27,000 square feet.

 

Our Vision for our team members:

• Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination
• Contribute to our distinctive atmosphere and foster your personal and professional growth
• An individual committed to creating exceptional guest experiences
• Be appreciated for what you bring to the team
• Learn and grow with a company that values its associates

Why OKANA:

• Competitive wages
• People-first culture
• Health insurance
• Retirement savings
• Growth opportunities
• Paid time off
• Festive environment
• Perks & discounts

About the role

The Director of Catering & Convention Services oversees the resort’s food & beverage catering and convention services. Their primary role is to lead the resort’s team of catering & convention services sales professionals to maximize revenues through all channels.  This individual will interact with Food & Beverage leadership, including the culinary and banquets teams, to ensure clients have a memorable experience from the initial booking through culmination of their event.  They will also be involved in developing marketing strategies as part of the annual Business Plan process.

 

What you will be doing:

• Develop and execute sales action plans to close on targeted accounts and/or business within a market segment.
• Maintain a balance of account maintenance and prospecting for new business.
• Adhere to the hotels sales guidelines and book profitable business based on need times including but not limited to prospecting, outside sales calls, solicitation, site inspections, sales blitz, and presentations.
• Establish and maintain existing accounts within your market segment.
• Effectively supervise team to reach goals that have been set.
• Entertain potential clients/guests. Invite clients to the hotel for entertainments, lunches and site inspections.
• Develop and implement creative sales strategy by analyzing historical, current and future hotel/market/account trends.
• Participate in training, trade shows, field trips and community, industry and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals.
• Prepare creative ways in which to reach out to a potential client for future business.
• Analyze requirement of function, outline available hotel facilities and services offered and quote pricing.
• Assist in planning and participating in sales blitz.
• Follow through on leads from the group sales department.
• Meet or exceed the annual sales goals set by the DOS/DOC/Budget including sales activity production.
• Lead banquet event order meetings.
• Confer with guest and hotel department heads to plan function details, such as space requirements, publicity, time schedule, food service and decorations.
• Utilize proper communication channels to inform operating areas of customer’s contract needs and potential requests.
• Prepare for and attend all applicable pre-cons and post-cons.
• Arrange for VIP amenities to be delivered.
• Check on functions regularly as they are being executed for groups.
• Prepare and send advance brochures/menus to prospective customers.
• Prepare and receive cash deposits, billing and payments.
• Manage the event diary and adjust space in order to ensure maximum potential revenue.
• Sell liquor in accordance with state liquor laws.
• Work with group sales and Executive Chef in menu planning to maximize revenue based on customer budget.
• Assist with the preparation of rolling forecast.
• Promote employee empowerment.
• Demonstrate positive leadership characteristics, which inspire employees.
• Ensure compliance with leadership standards within the event sales team.
• Report all unsafe conditions immediately.
• Participate in annual competitor survey.
• Complete other duties as assigned by supervisor to include cross training.

 

What you bring to the role:

• Bachelor’s degree plus 6+ years of hotel catering sales experience.
• Strong negotiation and sales skills and knowledge of contracts.
• Sound business communication skills, both written and verbal.
• Advanced computer skills, including Microsoft Office as well as working knowledge of Delphi/FDC software.
• Engaging personality conducive to building client relationships.
• Direct event logistics from pre-event planning through post event recaps.
• Knowledge of local business dynamics and competitive analysis.
• Time management skills, consistently meeting time sensitive deadlines.
• Provide valuable input for menu creation and event design to maximize revenues and enhance the client experience.
• Possess a creative flare to customize menus and programs for clients that differentiate the resort from the competition.
• Working knowledge of banquet department (sets, AV equipment, scheduling, menu planning).

 

 

OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Compensation Range:The compensation for this position is $100,000.00/Yr. - $125,000.00/Yr. based on qualifications and experience.