Director of Clinical Operations - Landmark Recovery of Knoxville

Salary : $100,000 - $110,000/year

MONDAY-FRIDAY

Requirments:  Must be a licensed LMHC, LICSW, LMFT,  or equivalent in the State of practice. License must be current and in good standing

Responsible for overseeing and developing the Clinical department including hiring, supervision, evaluation and scheduling. Develop, plan and implement strategies for program continuation and growth. Provide clinical training to clinical staff and interns. Must have a positive and supportive attitude toward the company and its overall success. Provide both clinical and personnel supervision of the clinical staff. Must have the ability to think globally, solve problems and have good decision-making skills, including critical thinking skills. Assist with clinical aspects of clients prior to discharge, and "step-down". Accountable for clinical paperwork and monitoring of Clients Programs Schedule.

Duties/Responsibilities:

· Supervise and oversee all aspects of the clinical department following the agency mission demonstrated by setting departmental goals and objectives. Evaluate existing contract compliance, monitoring and reporting to ensure all goals are being met

· Hiring, supervision, evaluation, scheduling, promotion, corrective action of paid and volunteer personnel (interns) within the department

· Regularly review and recommend changes in program services to meet client needs with particular emphasis on services for underserved populations, oversight of program evaluation and quality assurance functions for department including assessment of applicable legal and professional requirements and monitoring treatment plans for clients

· Ensure contract compliance for department and volunteer personnel within the department. Initiate, implement and monitor compliance with evidence based practices

· Work with other members of the management team to assure successful communication and coordination between all departments, and participate in strategic planning

· Regularly provide clinical training to clinical services staff and interns

· Recruitment of clinical interns, conduct outreach and maintain working relationships with graduate schools

· Lead daily staff briefing meetings

· Provide clinical training to clinical services staff: Intervention Program, Train the Trainer, ASAM's

· Able to redirect clients into appropriate program of care, when they are not ready to leave

· Contact family members as needed, to discuss needed support for the client

· Coordinate and facilitates Groups (Clients Program Trainings for 30 days): Just for Today, Primary Process Group, My 12 -step, Life Skills,

Required Skills/Abilities:

Administrative Management:

· Monitors the Client Orientation (Onboarding)

· Accountable for reviewing clinical paperwork: Progress Notes, After Treatment Plan, Telephone Notes, Treatment Plan Records, Bio-Psycho Social Addendum -Assessment.

· Implement and follow through on Departmental Standard Operating Procedures

· Facilitate weekly peer meetings -follow through with concerns

· Facilitates meeting with clients to be discharged

· Physical presence at the residences; 3-4 times weekly

· Follow up on Step-down Board, Insurance and Discharges

· Daily communicate with Case Manager Supervisor to develop group schedule and staff assignment

· Develop programming for Inception and Target populations as well as Focus group

· Works every other weekend to communicate with staff from time on client's' arrival to departure; assist in paperwork

· Communicates with Facility Director regarding outings to ensure coordination is effective

· Assist in completing overflows of all intakes

· Meet with clients when they are on Precaution Watch Note

· Responsible for reviewing the Concurrent Review CCR - with each therapist once UR reports concerns

· Must be reliable and consistent with attendance and punctuality to work

· Represent the Organization in a professional manner

· Understand and follow all policies and procedures of the Organization.

· Must have an attitude of friendliness and be able to communicate with all levels within the facility.

Education and Experience:

· 3+ years of progressively responsible substance abuse program management experience and staff supervision, including expertise transforming clinical staff into a highly functional team. Experience preferred in the field of chemical dependency/substance abuse/psychiatric setting or human services field.

· Ability to work as a team member and possess strong management, communication, organizational and interpersonal skills

· Ability to work under stressful conditions and be flexible in relation to department needs

· Knowledge of Joint Commission standards within the Department

· Knowledge of HIPAA laws, Drug Free Workplace Policies, Workplace Violence

· Knowledge of Corporate Integrity and Compliance Programs. Strong computer literacy and in current technology. Knowledge of 12 Step Programs

· Influencing, Providing Direction, Coaching and Developing others, Motivation, Fostering Teamwork, Managing Conflict, Decision Making, Effective Communication, and Active Listening