Director of Community Association Management (LCO2024-7547) - RealManage

Overview

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Company Overview:

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 26 states and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

• • Integrity: we always do the right thing.
  • Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
  • Selflessness: more than teamwork; we are part of something special and much larger than any of us.
  • Personal Relationships: we are a professional services company; people do business with people they like.
  • Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Responsibilities

• Practice and adhere to the Guiding Principles of the company and ensure all calls / emails are responded to within 24 hours of receipt.
• Directly supervises CAMS & ACAMS and other association management support staff as appropriate.
• Provides specific assistance to CAMS, ACAMS, and Inspectors in trouble-shooting specific problems on properties where additional leadership and/or training are needed, or when Board/homeowner relationships are in jeopardy.
• Develops and leads with participatory involvement portfolio team meetings, all team meetings and individual manager touch-base meetings.
• Development of client retention strategy for all watch list accounts, key accounts, and other accounts as deemed appropriate by supervisor.
• Reviews and approve all monthly Board of Directors packet prepared by staff for content and structure.
• Coordinates schedules and attends board and membership meetings proactively, mentoring managers, creating a layering approach to maintaining positive relationships with board members, and ensure client retention.
• Reviews and approve all annual meeting packets for assigned CAMS prior to each meeting.
• Reviews any and all management reports and mass mailings to the membership (budget information, newsletters, election information, etc.) produced by staff supervised.
• Reviews Company reports for trending and compliance and responsible for attaining goals and adherence to Company standards of operation.
• Ensures that property inspections are taking place regularly by reviewing monthly reports and providing follow-up on problem areas to ensure action taken is effective.
• Oversees projects involving all CAMS to ensure timely completion, including certain seasonal projects.
• Reviews income statements and variance reports for all portfolio properties on a quarterly basis to ensure quality, accuracy, and addresses any concerns as appropriate. Understands and recognizes association cash flow, able to inform Board as to negative and or positive and provides recommendations.
• Proficient in Association budget preparation, review, and regulatory requirements. Reviews budgets before they are submitted to the Board for approval.
• Reviews Ciranet functions on a regular basis to ensure managers are utilizing properly to manage the community effectively, including work orders, management reports, calendars, committee and Board lists and documents updates.
• Acquires and maintains current knowledge of state and regulatory agency statutes and the community’s documents, polices, and procedures.
• Proficient in delinquency and collections processes.
• Understanding of contract terms, renewal dates and implementation within book of business supervised.
• Possesses a thorough understanding of plats, ownership, and property rights.
• Understands the Board election process and ability to see portfolio clients through from start to finish.
• Understands the legislative process and able to educate clients on new laws.
• Provides oversight, on-boarding of new staff, and training to new managers as they work through required training and ensures training compliance.
• Attend monthly Director, management and leadership meetings as appropriate.
• Conduct business at-all -times with the highest standards of personal, professional and ethical conduct.
• Responsible for compliance with Company guidelines and management operations as it relates to specific procedures listed herein.
• Plus other work related tasks as needd

Qualifications

• Associate or higher degree strongly preferred.
• Minimum 2-3 years community association management (HOA, POA and/or COA) experience required in addition to other professional work experiences that demonstrate leadership capabilities.
• Developer portfolio experience preferred.
• Community Association Institution Certification(s) preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Exceptionally strong customer service orientation.
• Strong organizational and time management skills. 
• High integrity, honesty and professionalism.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Pay and Benefits:

$75,000   to $85,000, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 9 paid Holidays