Director of Creative Operations & Production - Menlo Ventures

About the role

Chime’s mission is to unite everyday people to unlock their financial progress. By reimagining what banking can be, we're empowering millions of everyday people to take control of their finances. We’re proud to be the #1 most loved banking app, and believe that basic banking services should be helpful, easy and free. We offer better banking products and services by addressing the fundamental misalignment in the industry between what's good for banks and what's good for consumers. We want to profit with our members, not from them.

Chime’s Creative Operations team powers & enables our in-house creative team with the time, space and resources they need to create work that inspires our members, influences culture, while driving creative effectiveness across Chime’s marketing programs.

We are hiring for a Director of Creative Operations to lead our creative operations & production team, responsible for synchronizing creative projects across various marketing functions delivering operational and process excellence. This role will ensure a streamlined project management process for our creative work; you will be an organizing master, aligning resources, managing deadlines, while fostering an environment of creativity that is aligned to our business goals.

In this role you be expected to

• Implement the end to end creative enablement process that reports on utilization, capacity, volume and velocity of our in-house creative team.
• Establish the best tools, platforms and resources needed to optimize our creative process.
• Lead the quarterly creative resourcing planning with the senior leaders and creatives to align creative resourcing to key business initiatives & BAU workstreams.
• Orchestration of creative resourcing (internal & external), creative workflows, processes and technology of creative capabilities; creating seamless creative workflow from inception to final delivery.
• Streamline complex processes and reduce bottlenecks to enable efficient production of creative at high velocity.
• Lead and manage the brand OPEX budget, ensuring that resources and budget are allocated effectively to meet strategic goals within budget.
• Continually implement tools and processes that enable consistent brand experience, while managing the resources to activate our marketing programs.
• Manage external agency resources to deliver on our marketing programs within deadline and budget constraints.
• Creative Ops & Production Leadership - manage a team of operational, production specialists and agencies to assign, prioritize and execute the world class work.

To thrive in this role, you have

• 10+ years of experience managing high performing teams within a fast paced tech environment and/or agency experience, managing large production budgets.
• 7+ years direct teams & people management experience.
• 5+ years in activating operational rigor and process against creative work in house or through agency partners.
• Proactive, detail oriented go getter that makes things happen.
• You do not mind change and are highly adaptable to changing priorities.
• Problem solver, you take it upon yourself to solve problems, know how to break down complex problems into simple steps and actions.
• You have the ability to change, influence others at every level, and strong verbal and written communication skills with the ability to negotiate and resolve conflicting priorities with cross functional stakeholders.
• BS or BA in marketing or equivalent experience.

What we offer

• A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote.
• Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit.
• Competitive salary based on experience.
• 401k match plus great medical, dental, vision, life, and disability benefits.
• Generous vacation policy and company-wide Take Care of Yourself Days.
• Mental health support with therapy and coaching through Modern Health.
• 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents.
• Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress.