Director of Customer Service at Jobot
Miami, FL 33126
About the Job
"Seeking a dynamic Director of Customer Service to lead and enhance our customer support strategy, drive satisfaction, and ensure seamless client experiences.
This Jobot Job is hosted by: Aishah Mirza
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $120,000 - $160,000 per year
A bit about us:
Our company provides innovative testing solutions to empower reproductive health professionals in diagnosing and treating their patients more effectively.
Why join us?
401(k) with Employer Match
Medical/Dental/Vision/ GAP insurance
Basic Life and AD&D
Short / Long Term Disability
Critical Illness and Accident Insurance
Employee Assistance Program
Flexible Spending & Health Savings Account
Paid Time Off
10 Paid Holidays
Job Details
Job Details:
We are seeking a dynamic and strategic leader to take on the role of Permanent Director of Customer Service in our esteemed healthcare organization. This is an exciting opportunity for a seasoned customer service professional to lead, design, and implement innovative customer service strategies in a fast-paced, patient-centric environment. The successful candidate will be responsible for ensuring the highest level of customer satisfaction, driving customer service initiatives, and building a robust team that can efficiently handle our growing customer base.
Responsibilities:
Qualifications:
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
This Jobot Job is hosted by: Aishah Mirza
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $120,000 - $160,000 per year
A bit about us:
Our company provides innovative testing solutions to empower reproductive health professionals in diagnosing and treating their patients more effectively.
Why join us?
401(k) with Employer Match
Medical/Dental/Vision/ GAP insurance
Basic Life and AD&D
Short / Long Term Disability
Critical Illness and Accident Insurance
Employee Assistance Program
Flexible Spending & Health Savings Account
Paid Time Off
10 Paid Holidays
Job Details
Job Details:
We are seeking a dynamic and strategic leader to take on the role of Permanent Director of Customer Service in our esteemed healthcare organization. This is an exciting opportunity for a seasoned customer service professional to lead, design, and implement innovative customer service strategies in a fast-paced, patient-centric environment. The successful candidate will be responsible for ensuring the highest level of customer satisfaction, driving customer service initiatives, and building a robust team that can efficiently handle our growing customer base.
Responsibilities:
- Develop and implement customer service policies, procedures, and performance standards.
- Lead a team of customer service managers and representatives to deliver exceptional service to our patients.
- Identify and implement strategies to improve quality of service, productivity, and profitability.
- Analyze various reports and statistical data to measure customer service effectiveness and identify areas for improvement.
- Coordinate with other departments to resolve patient issues promptly and efficiently.
- Handle complex and escalated customer service issues.
- Monitor and analyze the customer service department’s performance and make necessary improvements.
- Provide training and support to the customer service team.
- Conduct regular team meetings and performance reviews.
- Stay informed on the latest customer service best practices and technology.
- Collaborate with the management team to set and implement policies, procedures, and systems and to follow through with implementation.
- Communicate customer service standards to all staff.
Qualifications:
- A Bachelor's degree in Business Administration, Healthcare Management, or a related field. A Master's degree will be an added advantage.
- A minimum of 5 years' proven experience in a customer service management position, preferably in the healthcare industry.
- Proficiency in customer service software, databases, and CRM tools.
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills with a patient-centric mindset.
- A strong understanding of customer service techniques and strategies.
- Exceptional ability in managing and resolving conflicts.
- Proficient in MS Office Suite and other relevant software.
- Solid understanding of healthcare industry standards and regulations.
- Outstanding organizational and multitasking abilities.
- Active listener with excellent problem-solving skills.
- Strong attention to detail and a professional attitude.
- Ability to work under pressure and meet tight deadlines.
- Strong decision-making and strategic planning skills.
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
Salary
120,000 - 160,000 /year
