Director of Event Management - Private Hotel & Training Center! - Deloitte Hotel & Conference Center

At Pyramid Global Hospitality (also known as Benchmark Hospitality), people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.  

Deloitte Hotel & Conference Center

• High-end private hotel and conference center called Deloitte University. Closed to the public.
• Currently 800 hotel rooms - all single occupancy, no suites.  Expanding to 1400 rooms in October 2025!
• Three restaurants including a Starbucks.
• 105,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms.
• Fitness Center, jogging trails and sports fields.
• All professional clientele. No weddings, holiday parties, school groups, or other social-type events.
• Located in Westlake, Texas - near Keller, Southlake, and Roanoke.
• For more information about our property, check our website: BenchmarkHotelDFW.com

Benefits & Perks

• Awesome Employee Focused Culture with many Employee Events!
• Eligible for Holiday pay starting immediately. 10 Paid Holidays per year.
• Up to 14 Vacation & Sick days per year. - We are closed most holidays.
• Many opportunities to grow and transfer to new positions.
• Free Lunch in our newly remodeled Employee Cafe.
• Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
• Employer matching 401k.
• Tuition Reimbursement.
• Free parking on-site.
• Free uniforms and we will clean them!

The Director of Event Management will oversee the entire operation of the Event Management division, which includes Event Planning, Event Set Up and Event Support by providing direction and training to the team.  Ensures financial, guest and employee satisfaction goals are achieved using sound business practices.

Responsibilities

• Responsible for recruiting, interviewing, training, coaching, discipline and conducting performance appraisals for direct reports. 

• Assign, train, support and direct the staff to carry out the basic operation of their roles to give the maximum efficiency and performance, maintaining the policy and standards of the property.

• Coach, develop and provide feedback to the staff for the continued growth in their current and future positions within our company.

• Directs all facets of conference and event operations.

• Oversees management of all groups ensuring highest customer service levels are achieved.

• Meets with department regularly to ensure an open line of communication, encourage employee morale and problem solve any employee issues.

• Prepares budgets, forecasts, and capital requests.

• Complete employee performance appraisals in a timely manner and utilize for feedback, growth, and career planning.

• Control expenses monthly to coincide with revenues as budgeted.

• Attain guest experience score as determined by the property or better for the department.

• Act as a resource and project support with any Owner initiatives.

Qualifications

• Department head experience required.  4 years’ experience managing other managers or supervisors required.

• 8 years’ experience in the hospitality industry with at least three years’ experience associated with Conference Centers or Conference Center Hotels.

• Previous experience with managing financials and development of budgets.

• Extensive knowledge of event service equipment, set up styles, and audio visual.

• Strong computer skills.  Highly proficient in Microsoft Excel, Outlook, Word, and PowerPoint.  Microsoft Teams and OneNote experience desirable.

• Strong knowledge of Event, Sales, and Catering systems required.  Infor experience desirable.

Job Category: CareersInConferenceCenter & CareersInManagement

#PGH-DU