Director of Food & Beverage/AGM at Hanover Inn at Dartmouth College

Hanover Inn, a prestigious and historic hotel known for its exceptional service and luxurious ambiance, is seeking an experienced Director of Food & Beverage. We are dedicated to providing unparalleled guest experiences and are looking for a dynamic leader to elevate our Food & Beverage operations.

The objectives of the Director of Food & Beverage are to achieve marketing, sales, profitability and quality service goals for the Food & Beverage Department by developing and executing marketing strategies. Preparing and executing the budget, providing quality service to the guests and employing leadership and managerial skills effectively.

Duties include:

• Responsible for motivating and managing a team of front and back of the house food and beverage management.
• Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
• Participate in total hotel management as a member of the Hotel Executive Committee
• Implement and maintain F&B sales/marketing programs
• Direct and oversee development of employees
• Hire, train, empower, coach and counsel, performance and salary reviews
• Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations
• Coordinate food and beverage operations with other hotel departments to ensure efficient guest service
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Implement procedures to increase guest and associate satisfaction
• Exercise quality control for both food and beverage
• Maintaining standards of service and ensure their implementation
• Performing daily walk-through to ensure full compliance with Department of Health regulations and brand standards
• Maintain communications with Corporate Staff
• Coach and counsel employees to reflect brand service standards and procedures

• 6 years or more of progressive hotel Food and Beverage experience in a hotel or resort.
• Service oriented style with professional presentations skills
• Proven leadership skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Experience implementing new F&B concepts

Apply today ! Competitive salary plus 20% target performance incentive. Other benefits include medical, dental, vision, basic life insurance, and matching 401k.

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