Director of Fraud Prevention - PhxProConnect

About the role:

Phoenix Proconnect is proud to represent a prestigious global organization seeking a highly skilled and strategic Director of Fraud Prevention. This critical role is responsible for overseeing the investigation, prevention, and resolution of payment fraud cases. The Director of Fraud Prevention will safeguard the organization's financial integrity and customer trust through effective fraud management strategies and compliance practices.

Key Responsibilities:

1. Fraud Investigation and Resolution:

• Oversee the investigation of suspected credit card fraud cases reported by customers or detected through monitoring systems.
• Review transaction data, cardholder information, and other evidence to determine the validity of fraud claims.
• Make informed decisions on whether to file chargebacks or reject claims based on investigation findings.
• Coordinate with law enforcement agencies, such as the FBI, for major fraud cases involving organized crime or crossing jurisdictions.

2. Fraud Prevention and Risk Management:

• Analyze fraud trends and data to identify vulnerabilities and implement strategies to prevent future incidents.
• Collaborate with payment networks (Visa, Client, Client, etc.), merchants, and cybersecurity experts to enhance fraud detection and prevention measures.
• Develop and update policies, procedures, and training programs to maintain compliance with regulations and best practices in fraud mitigation.
• Utilize fraud detection, prevention, and management software (such as Kount and other machine learning and AI applications).

3. Team Management and Oversight:

• Lead and coordinate fraud analysts, investigators, and support staff responsible for day-to-day fraud operations.
• Provide guidance, training, and mentorship to team members on fraud investigation techniques and procedures.
• Set KPIs for fraud management and reduction, monitor metrics, and ensure adherence to service level agreements (SLAs) for fraud case resolution.
• Partner with VP of Compliance, Technology, Operations, Finance, and Legal team members on a risk-based approach to fraud mitigation.

4. Reporting and Compliance:

• Prepare regular reports on fraud losses, case volumes, recovery rates, and other key performance indicators for executive management.
• Ensure compliance with relevant regulations, such as the Fair Credit Billing Act and Regulation E, governing fraud investigations and consumer protection.
• Liaise with credit bureaus and consumer protection agencies like the FTC to safeguard consumer rights and credit histories.

5. Continuous Improvement:

• Stay updated on emerging fraud trends, schemes, and tactics employed by perpetrators.
• Evaluate and implement new fraud detection tools, technologies, and industry best practices to continuously enhance the organization's fraud prevention capabilities.

Qualifications:

• Bachelor's degree in Finance, Business, IT, or a related field; advanced degree preferred.
• Minimum of 7-10 years of experience in credit card fraud prevention, risk management, or PCI compliance.
• Strong knowledge of PCI-DSS requirements and fraud prevention methodologies.
• Proven experience in managing and leading teams.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills.
• Relevant certifications such as CFE (Certified Fraud Examiner), CISA (Certified Information Systems Auditor), or PCI-ISA (Internal Security Assessor) are highly desirable.

Skills:

• Expertise in fraud detection tools and technologies applied to online marketplaces.
• Proficiency in data analysis and risk assessment.
• Ability to handle sensitive information with discretion and integrity.
• Strong organizational and project management skills.
• Ability to work under pressure and meet tight deadlines.