Director of Front Office Operations - The Belgrove

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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Welcome to the The Belgrove, a distinguished new property in the Pyramid Global Hospitality portfolio set to open this year as a 4-Diamond resort. Located in the heart of West Palm Beach, our resort will feature 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course. This isn't just a place to work; it's a dynamic and rewarding experience.

At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We offer various positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.

Joining our team means joining a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge to excel. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities at The Belgrove. Take the first step towards a rewarding career by applying today!

We are looking for a highly motivated, customer focused leader to join our leadership team as Director of Front Office Operations for the unique and beautiful The Belgrove Resort.

The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. 

In collaboration with the General Manager, the Director of Front Office Operations will lead the Front Office team (Front Desk, PBX and Bell Services) to provide exceptional service to our guests. This person will maintain established quality standards, lead the training efforts to influence the company culture and the drive to maintain service standards. This position has influence of long range goals and planning.

If you have experience leading a successful Front Officre Operations team, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Benefits of this Opportunity:

• Career advancement opportunities
• Incremental increases of hourly rate
• Responsibility for scheduling front desk staff
• A voice in management decisions
• Participation in the hiring process
• The capacity to improve the business

Responsibilities:

• Understand and possess all the necessary skills relative to all of the jobs that you are responsible to train
• Handle the interviewing and hiring of all front desk, bellman, concierge, and pbx personnel
• Prepare front desk schedules in accordance with staffing guidelines
• Assist in labor management; provide supervision according to the productivity standards of our hotel and our company.
• Complete the training and certification of all front desk, bellman, concierge, and pbx personnel
• Attend all required meetings
• Review the job performance of all staff within Pyramid Guidelines
• Conduct necessary meetings and ongoing training
• Maintain the condition of your area and equipment
• Insure that you are in accordance with all Pyramid Hotels accounting standards
• Follow all standards set forth by the hotel and the company

General Duties

As a Director of Front Office Operations, your job is to supervise the front desk staff, guest service representatives (concierge and bell service staff), PBX operators. You will also be expected to communicate on a daily basis with the night audit manager.

 The Qualities Necessary to Succeed:

• A commitment to the quality and performance guidelines and your role as a front office manager
• Effective communication
• The desire and ability to learn and advance
• A flexible schedule
• Professional experience and skills for your position
• Professional appearance and demeanor