Director of Group Homes - Developmental Services, Inc. - Kokomo

The right candidate will be self-drive, work well with a team, have knowledge or experience in the direct care field, and will be passionate about making a difference! We want someone that shares our dedication to DSI's Mission & Vision!

We strive to eliminate all barriers that keep our clients from being a part of their community.

Developmental Services, Inc. (DSI) 

Job Description 

POSITION TITLE: Director of Community Services 

DIVISION: Community Services 

SUPERVISOR:                            Senior Director  

CLASSIFICATION: Exempt 

PURPOSE: 

Administer programs and supervise management staff of Community Services. Provide leadership and vision for Community Services staff with a goal of maximizing utilization and increasing service delivery. Responsible for the overall administration and regulatory compliance of program services for clients participating in programs.  

ESSENTIAL FUNCTIONS:  

1. Supervise the Assistant Director, Community Services Coordinators, and managers or as otherwise structured per organizational chart.  
2. Plan and implement improvements to internal and external departmental processes to ensure efficient delivery of services.  
3. Responsible for all areas of supervision, quality control, and customer service.  
4. Responsible for the implementation and execution of process management and ensuring clients satisfaction and Outcome Measurement System. 
5. Communicate department/company standards, expectations, goals, changes, and policies to departmental staff on a regular basis  
6. Collaborate with other departments to integrate processes, such as customer service, compliance, and utilization.  
7. Monitor and assist staff in an effort to ensure program and staff performance is in accordance with all applicable federal, state, local, OSHA regulations, as well as agency policies and procedures.    
8. Ensure services are provided in compliance with all funding sources and governing bodies (CARF, BDDS, BQIS, State Board of Health, State and Federal Law).    
9. Monitor monthly hours that are authorized and the hours that are scheduled by persons served to make sure hours are scheduled in a way that will maximize utilization annually.        
10. Perform quality assurance functions to ensure services and administrative requirements are performed in a consistent, customer oriented, accurate manner.   
11. Plan, schedule, and approve staff time on agency time reporting system, Accel and Provide, as needed. Ensure appropriate management staff are trained on reporting system and monitor staff productivity.  
12. Ensure documentation is complete and accurate, including but not limited to daily notes, training plans, risk plans and any other necessary documentation.  
13. Be on call to assist with issues related to clients, staffing, or any other emergency issues that may arise.    
14. Complete incident reports, including BDDS, and necessary follow-ups.  
15. Display patience in all situations involving clients.  Speak in an even, positive, and personal tone of voice when conversing with clients.  
16. Appropriately respond to client’s behavior via verbal and/or physical intervention based on the needs of the client.  
17. Maintain the confidentiality of clients.   
18. Interview, hire, train, evaluate and supervise Coordinator, QIDP’s, and Clerical Support Staff. Ensure staff compliance is maintained.  
19. Review required internal investigations for assigned divisions. Make recommendations for policy change/revision, staff training, and staff counseling based on the findings of the internal investigation.   
20. Collaborate with Human Resources in maintaining and updating policy and procedure manuals and communicate updates with staff.   
21. Review monthly R & E, complete CAPS as necessary.   
22. Maintain familiarity with Medicaid Waiver funding.  
23. Assist with the development and implementation of short and long-range programming including program evaluation system.  Review and update systems as needed.   
24. Participate as an active contributing member in the strategic planning process for the department and the agency.   
25. Monitor files for clients and assure that waiver files are kept in order. 
26. Assure that all documentation is completed and filed in a timely manner. Complete file closing in accordance with regulations.    
27. Serve as liaison between clients receiving services, families, staff, professionals, and the community.  
28. Safeguard persons receiving services and families’ human and civil rights.  
29. Conduct and participate in weekly meetings with the Supported Living office staff members and any additional meetings deemed necessary by supervisor.  
30. Apply current DD (Developmental Disability) State Board of Health and all other State and Federal regulations. 
31. Ensure appropriate placement of resident that meet all State and Federal guidelines. 
32. Must be willing to work direct care, as needed.   
33. Promote agency philosophies, generate team spirit, create, and maintain an environment that fosters employee satisfaction, maximizes productivity and profitability.  
34. Plan and provide instruction in communication skills, daily living, socialization skills, fine and gross motor skills, perceptual skills, prevocational skills, and any other areas based on programming needs, as needed.  
35. Must be able to care for the physical needs of clients including feeding, hygiene, and toileting. Must be capable of assisting in physically transferring/moving consumers when needed.  Physical activities may include but not be limited to lifting up 25-50 pounds (depending on client); bending; reaching; stretching; grasping; visual acuity; walking; squatting, guiding; and transporting.  
36. Assist with the use of medical adaptive equipment including, but not limited to: Wheelchair, Hoyer Lift, Shower Chair, and Blood Sugar Testing Equipment.  
37. Assist the QIDPs with staff direction to ensure PCISP requirements are being met, as needed. 
38. Conduct Hab observations to clients for the purpose of monitoring staff and consumer programming.  
39. Perform public relation or information activities for the agency, locally and statewide.  

ESSENTIAL JOB SKILLS: 

1. Excellent and professional communication skills, both oral and written. 
2. Ability to perform budgeting calculation and comparisons. 
3. Must possess critical thinking skills.  
4. Complete other duties and responsibilities as assigned. 
5. Comply with ethical standards of DSI, FSSA, and other governing bodies. 
6. Ability to work flexible, non-standard hours, including occasional evenings and weekends.  
7. Must possess excellent telephone skills. 
8. Ability to effectively operate equipment such as a scanner and copier and have a working knowledge of computers and related software (i.e. Microsoft Office) 

REQUIREMENTS:  

1. Bachelor’s degree in special education, education, behavioral science, or related field from an accredited college or university preferred 
2. At least one year of previous experience working with persons with disabilities required.  
3. Must possess or be able to obtain NCI, CPR, and first aid certification annually and perform as necessary.  
4. Must have excellent oral and written communication skills and maintain confidentiality with sensitive information. 
5. Maintain a valid Indiana driver’s license, insurance on personal vehicle (minimum of PLPD with medical liability coverage), and maintain insurability as defined by the agency liability insurance carrier. 

The above statements reflect general functions of this job and shall not be construed as a detailed description of all work requirements inherent to the job.  The immediate supervisor may elaborate on the above list if the duties come within the employee's realm of responsibility.