Director of Heart and Vascular Ambulatory Operations - MUSC

Job Description SummaryMUSC Community Physicians (MCP) is an entity within the Medical University of South Carolina (MUSC) that provides healthcare to patients within the rural MUSC Community Physicians (MCP) is an entity within the Medical Unive...

Job Description Summary

MUSC Community Physicians (MCP) is an entity within the Medical University of South Carolina (MUSC) that provides healthcare to patients within the rural MUSC Community Physicians (MCP) is an entity within the Medical University of South Carolina that provides healthcare to patients within the rural health network throughout the state of South Carolina. The Director of Heart and Vascular Operations is responsible for overseeing the operations of a group of practices in the Columbia Market. The Director participates in long-range strategic planning and short-range implementation to ensure sites are managed in a consistent manner that embraces patient-centered service, service excellence standards and utilized efficient operational processes. In addition to providing operational oversight, this role is a key collaborator with the relevant departments and a thought leader in ambulatory quality and safety, coordination of care across the continuum, use of technological tools and solutions, metrics reporting, customer service, and process improvement.
Overview of current ambulatory network:
 Market footprint – 14 Practices
 Number of providers – 44 (25 Physicians and 19 APP/PAs)
 Direct Reports – 6 in-market Practice Managers

Entity

MUSC Community Physicians (MCP)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC001867 MCP-Columbia-Administration

Pay Rate Type

Salary

Pay Grade

Health-34

Scheduled Weekly Hours

40

Work Shift

Job Description

Financial Stewardship: Oversight of the overall financial performance of clinics. In conjunction with Leadership, develop annual operating and capital budgets. Monitor and analyze budgetary trends. Implement strategies to increase revenue/decrease costs and cost-effectively manage personnel, supply, and equipment resources. Make necessary adjustments to ensure goals are achieved and/or meet budget projections. Recognize opportunities for increases in productivity, cost savings, and revenue.

Ambulatory Operations: Overall responsibility for the operations of clinics. Develop structure and processes that ensure effective daily operation that coordinate patient care, optimize efficiency and through put. Collaborate with Leaders to plan and manage strategic initiatives aimed at achieving MUSC Health’s organizational goals including access to care, volume, patient experience, quality, and other performance metrics.

 Patient and Family Centered Service Delivery Model: Establish and maintain a patient-centered service delivery model, consistent amongst all clinics, measured by excellent patient care and patient satisfaction. Focus on customer service and foster an environment that promotes high quality, efficiency, and patient-centered care.

Quality and Safety:  Ensure care team members provide the highest quality of care and follow Federal, State, and other regulatory agency standards. Collaborate with Nursing and Leadership in establishing, implementing, and maintaining patient care, quality, and service standards. In conjunction with Nursing and Leadership, analyze sentinel events/errors and develop/implement strategies to address the conditions that contributed to these situations.

Leadership and Staff Development: Provide leadership to managers within Services to direct day to day operations, identify improvement opportunities, monitor success, and provide professional development. Ensure alignment of organizational goals amongst ambulatory leaders and staff. Create an environment conducive to retaining staff and to learning. Implement strategies to improve employee satisfaction.

Education and Experience: Master’s degree in healthcare related field such as Nursing, Healthcare Administration or MBA is preferred. Bachelor’s degree in a clinical field, health care management, business administration or a related degree (or equivalent experience) required. Five (5) years of management work experience in ambulatory care leadership role or appropriate clinical area required (preferably in a heart and vascular); demonstrated ability to work effectively with physician leaders; talent in the selection and mentoring of a high-quality, effective team; proven ability to lead change, organize teams, and delegate responsibility appropriately; proven ability to use data to drive performance improvement; strong written and verbal communication skills.

Additional Job Description

Benefits:

• Health, dental, vision, and life insurance
• Employer Sponsored Retirement Plan
• Paid time off and extended sick leave
• Paid Parental Leave
• Disability insurance plan options
• Continuous professional and clinical training
• Competitive pay
• Annual Merit Increase
• Wellbeing resources
• Tuition Reimbursement
• Employee perks and discounts
• Employee referral program
• Flexible schedule options
• Certification incentive program

Physical Requirements:

            Ability to perform job functions while standing. (Continuous) Ability to perform job functions while sitting. (Continuous) Ability to perform job functions while walking. (Continuous) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work outside in temperature extremes. (Infrequent) Ability to work from elevated areas. (Frequent) Ability to work in confined/cramped spaces. (Frequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Continuous) Ability to twist at the waist. (Frequent) Ability to squat and perform job functions. (Frequent) Ability to perform "pinching" operations. (Frequent) Ability to perform gross motor activities with fingers and hands. (Continuous) Ability to perform firm grasping with fingers and hands. (Continuous) Ability to perform fine manipulation with fingers and hands. (Continuous) Ability to reach overhead. (Frequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous) Ability to fully use both legs. (Continuous) Ability to use lower extremities for balance and coordination. (Frequent) Ability to reach in all directions. (Continuous) Ability to lift and carry 50 lbs. unassisted. (Infrequent) Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36" to overhead 25 lbs. (Infrequent) Ability to exert up to 50 lbs. of force. (Frequent) Examples include: To transfer a 100 lb. patient that cannot assist in the transfer requires 50 lbs. of force. For every 100 additional pounds, assistance will be required from another healthcare worker. 20 lbs. of force are needed to push a 400 lb. patient in a wheelchair on carpet. 25 lbs. of force are required to push a stretcher with a patient with one hand. Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand or at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to deal effectively with stressful situations. (Continuous) Ability to work rotating shifts. (Frequent) Ability to work overtime as required. (Frequent) Ability to work in a latex safe environment. (Continuous) Ability to maintain tactile sensory functions. (Continuous) (Selected Positions) *Ability to maintain good olfactory sensory function. (Continuous) *(Selected Positions) *Ability to be qualified physically for respirator use, initially and as required. (Continuous) (Selected Positions).

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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