MAJOR RESPONSIBILITIES:

Provides leadership across all Homeless Service programs aimed at supporting families experiencing or at risk of homelessness. The Director of Homeless Services' role encompasses strategic oversight of program operations, ensuring adherence to contractual and regulatory standards, and driving continuous quality improvements. Key responsibilities include directing staff training, fostering mission alignment, and employing data-driven strategies to enhance program impact and effectiveness.

DETAILED RESPONSIBILITIES:

• Recruit, train, and supervise program staff, fostering accountability and professional growth.
• Oversee program and contractual outcomes, ensuring effective program planning and appropriate workload distribution.
• Prepares and ensure accurate, timely submission of reports to funders and Chief Operating Officer and adherence to regulatory and contractual requirements.
• Attend and actively participate in internal and external meetings, including those with the Veterans Administration (VA) and HUD as required.
• Stay current in the fields of veteran's services and homeless services through self-initiated research and professional development.
• Contribute to the development of long-range plans, service delivery models, and other significant strategies or systems.
• Serve as a liaison between external entities and stakeholders while maintaining strong relationships with funders, community partners, and government agencies to foster collaboration and enhance program effectiveness.
• Defining and Analyzing program data to assess performance, guide improvements, and report outcomes to funders and stakeholders.
• Develop and manage project plans, coordinate project activities, communicate changes and progress, and ensure timely and budget-compliant project completion, including the development and implementation of policies and procedures.
• Ensure compliance with all requirements set by funders.
• Develop and manage program budgets, ensuring efficient resource allocation and fiscal responsibility.
• Performs other duties that may be assigned.

REQUIRED QUALIFICATIONS:

• Excellent verbal and written communication skills, including the ability to communicate effectively with diverse stakeholders, advocate for program needs, and represent the organization in public forums.
• Strong leadership and management skills, with the ability to inspire and motivate staff, build effective teams, and foster a positive work environment.
• Organizational skills and attention to detail, with the ability to manage multiple tasks, meet deadlines, and ensure compliance with grant requirements.
• Demonstrate cultural competence and a strong understanding of the unique challenges faced by homeless populations.
• Proficient in Microsoft Word, Excel, and PowerPoint, and have experience with HMIS, Captain, VA, and HUD databases, which is strongly recommended.
• Auditing experience.
• Dependable means of transportation for job-related duties.

• REQUIRED Valid New York State Driver's License and own insured Vehicle
• REQUIRED PPD with proof prior to start date

EDUCATION/TRAINING/EXPERIENCE:

MINIMUM QUALIFICATIONS

Bachelor's or Master's Degree from an accredited college in social work, public administration, human services, or a related field; at least three years of management/supervisory experience; and at least three years of case management experience. (Master's Degree Preferred)

or

Equivalent combination of education and experience.

*Commitment to working with Veterans and/or homeless population a plus

CATEGORY:

• EXEMPT