Director of Hospitality - Chick-fil-A
Ashwaubenon, WI 54304
About the Job
Company Overview
CHICK-FIL-A GREEN BAY'S VISION STATEMENT:
To positively influence, cultivate, and inspire all.
CHICK-FIL-A GREEN BAY’S MISSION STATEMENT:
Be excellent. Be good stewards. Love well.
Be excellent in all you do. Be a good steward of all that is entrusted to us. Love one another well.
CHICK-FIL-A GREEN BAY’S CORE VALUES:
Honor, Dignity & Respect - We will treat everyone with honor, dignity, & respect.
Always Do the Right Thing - Even when no one is looking.
Love Well - we will love our team members well and we will not be thieves and liars by speaking truth in love.
Excellence - we will strive for perfection when providing quality food, genuine hospitality at an unparalleled speed of service.
Here to Serve - we will provide a white towel service by letting all we come in contact with that we are here to serve.
Roles & Responsibilities
The Director of Hospitality is responsible for overseeing the operations of the front of house and drive-thru at Chick-fil-A Green Bay. The position reports to the Owner/Operator.
The mission of the Director of Hospitality is to play a key role in the store, guest experience, and day-to-day Front of House operations. The ultimate goal for this role is to lead a team and ensure that all aspects of the Front of House are running smoothly and efficiently while delivering a remarkable guest experience. This opportunity is far greater than “fast food” but is an opportunity for a key individual to have a daily impact on team members and the business functions. After spending an initial training period learning the basics of the Chick-fil-A operation and procedures, this individual should be fully prepared to take ownership over all processes related to Guest Satisfaction and Experience and the Front of House.
Your responsibility is to:
- Oversee and ensure Guest Satisfaction and Experience through delivering a remarkable experience
- Work in the operations by leading teams of around 25-30 daily
- Supervise 50-100 employees
- Manage systems and processes in the Front of House
- Enthusiastically lead and positively impact our team and culture through celebrating successes and modeling hospitality with team members and guests
- Assess operation results and reports weekly with an ongoing evaluation of business operations to improve each area
- Track and improve store goals with a focus on Customer Experience Monitors
- Meet weekly with the Hospitality Team to help them be successful in all performance results and goals of the business
- Hold team members accountable to all policies and procedures; ensure fair disciplinary action
- Ensure that all Front of House equipment is maintained and that all areas meet cleanliness standards
- Coach and develop A-grade talent
- Perform off-shift managerial tasks for Front of House such as leadership development, team member evaluations, and money management
- Partner with other Directors to assure that all events and new initiatives align with the hospitality vision
- Meet regularly with Leadership Team and the Operator for training/personal development and to execute the overall vision and grow the overall success of the store
- Support in the operations of the restaurant first then perform director duties.
General Responsibilities
- Ability to oversee 30-70 direct reports on a daily basis.
- The business mindset with a proven record of financial growth in profit and sales of a restaurant.
- Passion and understanding of the Chick-fil-A brand and the desire to be an advocate as a Director of Hospitality.
- Care for Team Members
- Understand the importance of leadership development and mentoring team members of all ages.
- Coach Team Members to understand Core 4 and Winning Hearts Everyday model
- Clearly communicate with respect and use technology for continuous conversations.
Competencies:
· Humble
· Hungry
· Smart
· Emotionally Self-Aware
· Emotionally Self-Controlled
· Adaptable
· Empathetic
· Organized
· Understands Conflict Management
· Tech Savvy
· Able to lead teams and work in teams
· Character: High Integrity
· Chemistry: relationship builder, coaches others to perform
· Competency: results-oriented, systems thinker, quick study
· Servant leader, team-oriented, with a passion for people and world-class service
· Well-organized manager with excellent verbal, written, and electronic communications skills
· They must have a growth mindset and have a positive influence on every person who comes in contact with Chick-fil-A.
Requirements:
· B.A./B.S. in related field preferred
· 2+ Years Experience Managing Teams
· Understanding of Wisconsin Employment & Labor Law
· Resume is required
· Must pass background check
· Preferred Food Safe Certified
· Valid driver's license with reliable transportation and insurance
Other Duties:
· Able to lift 40 – 60 pounds on a consistent basis.
· Able to work opening, closing and weekend shifts.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Compensation Breakdown:
· Base Salary of between $40,000-$50,000/year
· Performance based incentive opportunities (~$10,000 - $20,000/year +/-)
· Full ancillary benefits package through Anthem (~$10,000/year +/-)
o Medical, Health, Dental, Vision, etc.
· 401K retirement plan with company match up to 4% (~$1,600 - $2,000/year +/-)
· Two weeks of paid vacation (~$1,500 - $1,900/year +/-)
· Scholarship Opportunities (~$1,000 - $2,500/year +/-)
· Free meal(s) while working (~$4,000/year +/-)
· Apparel Allowance ($200/year +/-)
· Total value of ~$68,300 – $90,600/year +/-
This compensation breakdown is an average based on previous results. All performance-based incentives are dependent on performance.
A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:
· Flexible Hours – You tell us when you are available to work, and we schedule based on the needs of our business.
· Closed Sundays – All Chick-fil-A restaurants are closed on Sundays. Enjoy at least one day off, guaranteed, each week!
· Work directly with the Operator/Owner – Instead of having a distant corporate office calling all the shots for day-to-day business operations, Chick-fil-A has the Owner/Operator right in-house, seeing what happens, and flexibility to make changes while upholding the high standards set by Chick-fil-A Corporate
· Competitive Pay – Starting wages are higher than others in our market.
· Meal Discount – Even on your days off!
· Career Advancement – Potential promotions based on job performance and work ethic.
· Insurance – Offer several different types of coverage; including Health, Dental, Vision, Critical Illness, Accident, Accidental Death & Dismemberment, Life, Short-term Disability, and MORE!
· FREE HEALTH ADVOCATE - With our health insurance plans, you have the opportunity to consult a knowledgeable health advocate!
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
