Director of Hospitality Systems (REMOTE) at Sonesta
Newton, MA 02458
About the Job
Job Description SummaryWho are we?We’re Sonesta! We’re the 8th largest hotel group in the US....and we’re growing! As passionate hospitality professionals, we open our doors and welcome the world
Sonesta offers service with a passion, loyalty with a purpose, and a commitment to the many faces—new and familiar—that stay with us
The human side of hospitality is the core of our culture
Our mission is to wow every guest, team member, partner and community in which we operate by delivering quality, value and amazing hospitality
We bring these values to every one of our over 280 properties in eight countries—and counting.Who are you?You’re an experienced IT professional in the hospitality industry, with strong leadership and strategic implementation experience
You also work collaboratively with other Vice Presidents and Directors to successfully project manage complex system upgrades and installations to deliver results that are on time and within budget
You will play a crucial role in driving innovation, efficiency, and superior guest experiences through technology solutions.Job DescriptionDevelop and execute the IT strategy aligned with the company's overall business objectives.Provide strategic direction and guidance on technology investments and innovations within the hospitality sector.Lead and mentor a team of IT professionals, fostering a culture of collaboration, innovation, and continuous improvement.Manage the IT budget, resources, and staffing to ensure efficient operation and high performance.Oversee the selection, implementation, and integration of hospitality management systems, including property management systems (PMS), point-of-sale (POS) systems, reservations systems, and other related technologies.Ensure seamless integration of various IT systems to optimize operational efficiency and guest satisfaction.Develop and implement robust cybersecurity measures to protect guest data, company information, and IT systems.Ensure compliance with industry regulations and standards related to IT and data security.Identify and evaluate emerging technologies and trends in the hospitality industry.Drive innovation initiatives to enhance guest experiences, operational efficiencies, and revenue growth.Manage relationships with IT vendors and service providers, ensuring effective partnerships and service delivery.Negotiate contracts, oversee vendor performance, and manage vendor relationships to achieve strategic objectives.Collaborate with senior management, department heads, and stakeholders to understand business requirements and align IT initiatives accordingly.Communicate IT strategy, initiatives, and results to executive leadership and key stakeholders.Additional Qualifications:Bachelor's degree required; advanced degree preferred10+ years hospitality experience in a leadership role for multi-property, multi-state organization.Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders.Strong organizational and time-management skills, with the ability to manage multiple projects simultaneously.An analytical thinker who demonstrates a passion for process improvementAdditional Job Information/Anticipated Pay RangeThe pay range for this position is $185,000/annual - $200,000/annual.BenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families
We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident InsuranceUpon submitting your application, please ensure you complete a full application in addition to attaching a resume
Incomplete applications received will not be considered. SummaryLocation: Corporate Office – Newton, MAType: Full time
Sonesta offers service with a passion, loyalty with a purpose, and a commitment to the many faces—new and familiar—that stay with us
The human side of hospitality is the core of our culture
Our mission is to wow every guest, team member, partner and community in which we operate by delivering quality, value and amazing hospitality
We bring these values to every one of our over 280 properties in eight countries—and counting.Who are you?You’re an experienced IT professional in the hospitality industry, with strong leadership and strategic implementation experience
You also work collaboratively with other Vice Presidents and Directors to successfully project manage complex system upgrades and installations to deliver results that are on time and within budget
You will play a crucial role in driving innovation, efficiency, and superior guest experiences through technology solutions.Job DescriptionDevelop and execute the IT strategy aligned with the company's overall business objectives.Provide strategic direction and guidance on technology investments and innovations within the hospitality sector.Lead and mentor a team of IT professionals, fostering a culture of collaboration, innovation, and continuous improvement.Manage the IT budget, resources, and staffing to ensure efficient operation and high performance.Oversee the selection, implementation, and integration of hospitality management systems, including property management systems (PMS), point-of-sale (POS) systems, reservations systems, and other related technologies.Ensure seamless integration of various IT systems to optimize operational efficiency and guest satisfaction.Develop and implement robust cybersecurity measures to protect guest data, company information, and IT systems.Ensure compliance with industry regulations and standards related to IT and data security.Identify and evaluate emerging technologies and trends in the hospitality industry.Drive innovation initiatives to enhance guest experiences, operational efficiencies, and revenue growth.Manage relationships with IT vendors and service providers, ensuring effective partnerships and service delivery.Negotiate contracts, oversee vendor performance, and manage vendor relationships to achieve strategic objectives.Collaborate with senior management, department heads, and stakeholders to understand business requirements and align IT initiatives accordingly.Communicate IT strategy, initiatives, and results to executive leadership and key stakeholders.Additional Qualifications:Bachelor's degree required; advanced degree preferred10+ years hospitality experience in a leadership role for multi-property, multi-state organization.Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders.Strong organizational and time-management skills, with the ability to manage multiple projects simultaneously.An analytical thinker who demonstrates a passion for process improvementAdditional Job Information/Anticipated Pay RangeThe pay range for this position is $185,000/annual - $200,000/annual.BenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families
We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident InsuranceUpon submitting your application, please ensure you complete a full application in addition to attaching a resume
Incomplete applications received will not be considered. SummaryLocation: Corporate Office – Newton, MAType: Full time
