Director of Hotel Services - Golden Nugget

• Provides leadership, direction, and management oversight for continuous improvements in the standard for EVS and Housekeeping.
• Assigns, directs and controls work activities of Floor Supervisors, Guest Room Attendants, Heavy Porters, Housepersons and Environmental Services (EVS) staff to ensure clean, orderly, and attractive guestrooms.
• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.
• Recruits, interviews, hires and develops team members to ensure retention.
• Responsible to maintain proper staffing and scheduling of employees.
• Assures that adequate housekeeping, equipment and supplies are available and well-maintained.
• Prepares weekly / monthly / annual labor and operating reports.
• Makes recommendations to improve service and efficiencies.
• Investigates and responds to guest complaints and takes corrective action to reduce complaint issues.
• Plans and coordinates preventative maintenance and general maintenance cleaning programs.
• Performs any other duties as assigned.

• Bachelor’s degree preferred and credits of housekeeping or sanitation seminars are desirable.
• Five (5) to ten (10) years of experience of working experience in various areas of the hotel operation.
• Three (3) to five (5) years’ experience is a management role.
• Excellent communication and organization skills.
• Must be able to obtain a valid Casino Employee Registrant License 

What we offer you: 

• Benefit Options Available

• Paid Time Off 

• 401K 

• Opportunities for advancement 

• Positive and respectful work environment where diversity is valued 

• Generous employee discounts on dining, retail, amusements, and hotels 

• Community volunteer opportunities 

Disclaimer:  The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. If you require alternative methods throughout the application process, contact Golden Nugget Human Resources at 609-441-8474 or via email:  GNACHRInfo@gnacm.com