Director of Housekeeping - Enchantment Resort

Position Title: Director of Housekeeping

Department: Housekeeping

Reports To: Director of Rooms

FSLA Status: Salaried / Exempt

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Primary Function and Job Responsibilities:

Function:

Serves as Executive Housekeeper This person will be responsible for supervising the entire Housekeeping department: room cleaning, laundry, public space cleaning, laundry services, deep cleaning, renovation, FF&E maintenance, and replacement and housekeeping related guest requests.

The Executive Housekeeper will supervise the cleaning of public spaces, including: hallways, staircases, restaurants, lobby, banquet spaces and public restrooms. The Executive Housekeeper will also be responsible for managing the Laundry department.

The ideal candidate will be experienced in handling a wide range of administrative and hospitality related tasks and will be able to work independently with little or no supervision. This person must be exceedingly well organized, flexible and enjoy the challenges of supporting a small resort delivering the highest caliber of service to its guests.

The ability to interact with management and staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidence is crucial to this role. Expert level written and verbal communication skills, strong decision-making ability and attention to detail are equally important.

Leadership Responsibilities:

• Constantly and consistently exhibit The Tides Inn mission, values and standards of behavior including adherence to the Forbes Five-Star standards.
• Oversee and direct housekeeping supervisors and staff.
• Provide performance assessment and developmental opportunities for direct and indirect supervisors and future leaders.
• Manage budget and expenses of the housekeeping department for the public area, uniform and laundry department including labor, cost of goods, capital expenditures and revenue opportunities.

Administrative Responsibilities:

• Oversee and coordinate the day-to-day activities of the public area, to include management and training, scheduling and prioritizing work assignments, and implementation of effective operating policies, procedures, and systems.
• Know all housekeeping related safety and emergency procedures for guests and associates and how to act upon them; and understand all accident prevention policies.
• Oversee and ensure service standards in the public area are maintained consistently to include The Tides Inn and Forbes Five-Star standards.
• Ensure cleanliness, safety and appearance requirements of all public space areas are maintained daily and inspected regularly.
• Make necessary adjustments to housekeeping assignments as necessary to provide an exceptional guest experience.
• Work closely with banquets regarding all group functions and assist as necessary to ensure that group functions run smoothly.
• Address all guest concerns.

Code of Ethics:

• Integrity: Perform and maintain the highest level of professional standards in all relationships and duties
• Confidentiality: Keep all confidences regarding guest and associates
• Service: Actively seek to determine the guest preferred style of service, while maintaining a comfortable, safe, and secure environment always
• Lawful Behavior: Abide by the highest ethical, moral, and legal standards.
• Dedication: Perform your duties diligently, impartially, and responsively
• Personal Development: Endeavor to improve and enhance both personally and professionally. Strive to increase your service knowledge and improve your skills through training, study and the sharing of information and experiences with your peers.
• Respect: Work towards achieving a strong foundation of mutual respect between the guest and all employees.
• Professional Relationship: Strive to maintain appropriate relationship and boundaries in all aspect of service. Avoid discrimination based on age, disability, gender, sexual orientation, race, national origin, or religion.
• Promotion: Commit to the promotion of superlative service, through personal and professional example, mentoring, establishing industry standards, and consistent, active involvement.

Qualifications:

Bachelor's degrees in related field or equivalent experience required. Minimum of 2 to 5 years of work experience that can be demonstrated to be applicable to the duties listed in the job description. Experience in the luxury hospitality industry is preferred.

Prior experience supervising and managing with a proven record of:

• organizing resources and establishing priorities,
• effectively and efficiently handling multiple, simultaneous, and complex tasks and projects,
• supervising and training associates at all levels, to include organizing, prioritizing, and scheduling work assignments,
• associate development and performance management and
• information research, analysis, and evaluation.

Intermediate computer skills to include: Word, Excel, Power Point, Outlook, and email.

Knowledge of office management principles and procedures.

Advanced verbal and written communication skills and the ability to work with a wide range of constituencies in a diverse operation.