DIRECTOR OF HUMAN RESOURCES - Santa Barbara Neighborhood Clinics

SUMMARY:

Under general direction and reporting to the Chief Human Resources Officer, the Director of Human Resources oversees and performs a wide range of human resources functions, including policy development and administration, staffing, compensation and benefits, employee relations and potential labor negotiations, and payroll. The Director provides leadership in creating a positive and supportive environment for all SBNC staff and in ensuring that human resource practices throughout the organization comply with SBNC policies and with applicable employment laws. The Director functions as a member of SBNC’s senior leadership team and participates actively in strategic planning and addressing other issues of concern for the organization. This position is an integral part of the Patient-Centered Medical Home Care Team and works collaboratively with others to support optimal patient outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Interprets and explains human resources policies, procedures, laws, standards, or regulations. Advises, guides, and serves as a resource to other members of the leadership team and managers on human resources-related topics, including but not limited to: federal and state employment law, coaching and performance management, disciplinary matters, and employee relations (possibly in a partially unionized work environment); develops or revises, communicates, and disseminates human resources-related policies to ensure compliance with applicable laws and human resources best practices.
• Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns, with the highest level of confidentiality. Serves as a resource for employees who have questions or concerns about relationships with co-workers, operational issues, supervisory practices, benefits, or other human resources-related matters; administers and ensures compliance with human resources policies and programs.
• Drafts, revises, and maintains all job descriptions for the organization;
• Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommends needed changes.
• Develops effective recruiting materials and resources, including SBNC website; conducts recruitments for regular and temporary staff including professional staff; facilitates hiring of temporary employees through use of staffing agencies; coordinates and participates in the selection process, including development of interview questions and skills assessments; conducts reference checks on selected candidates.
• Oversees new hire process; develops processes and selects vendors for hiring steps such as background checks and pre-employment medical examinations; develops and oversees new hire orientation program;
• Performs difficult staffing duties, including dealing with understaffing, refereeing disputes, terminating employees, and administering disciplinary procedures
• Manages payroll process, including timekeeping policies and payroll tax procedures
• May conduct training classes for SBNC staff on general employee relations topics or specific human resources subjects

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or it is a logical assignment to the position. The employee is expected to perform other duties necessary for the effective operation of the department.

OTHER DUTIES AND RESPONSIBILITIES:

1. Attend meetings to provide staff HR support or make presentations.
2. Attend Clinic Staff Meetings to present Safety topics.
3. May participate in planning and providing staff support at SBNC events, meetings, holiday celebrations, staff retreats, and other activities, as required.
4. Demonstrates understanding of and observe all SBNC policies, procedures, rules, and regulations.
5. Demonstrates positive and successful work-related behaviors.
6. Attends SBNC meetings as required.
7. Interacts positively with SBNC supervisors, co-workers, clinicians, clinic staff, patients, volunteers, vendors and visitors in a manner that reflects the SBNC mission and philosophy.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

Education: Bachelor’s degree preferred. Field of study may include business or public administration, social sciences, or humanities.

Experience: Five years of paraprofessional or clerical experience in human resources and/or payroll for an organization of 75 or more employees. Two-five years in a management level human resources position.

Knowledge of: Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and management of people and resources. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. Microsoft Office suite. Payroll and timekeeping practices and related laws. Communication skills using the spoken word. Ability to see within normal parameters. Ability to hear within normal range. Ability to move about.

Certification/License: Valid driver’s license and auto insurance desirable.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job unless providing such accommodations would result in undue hardship for the SBNC.

Salary Range: $110,000 – 115,000 / year