Director of Implementation - Azalea Health Innovations Inc

IN SUMMARY...

Azalea Health is seeking a Director of Implementation to oversee the successful development and execution of all client services implementation projects. The Director of Implementation will be responsible for leading a team that delivers an exceptional onboarding experience to our clients. This leader will design and implement strategies that will drive successful client usage and satisfaction.

WHAT YOU WILL DO...

• Define and implement strategies to enhance client onboarding experience and retention.
• Ensure the appropriate reporting/analytics framework is in place to provide actionable insights to drive strategies around improving retention and client satisfaction throughout client onboarding.
• Identify, define, and execute upon improvement opportunities and recommend alternative solution to process inefficiencies
• Manage key account escalations and system incidents, ensuring cross-functional engagement to resolve and drive continuous improvement
• Manage relationship with client executives and other leadership to provide key leadership and oversight to large implementations
• Partner closely with the Sales teams to identify and implement thoughtful strategies to improve sales to service handover and customer experience.
• Mentor and develop the Implementation team through 1:1's, coaching, team interaction, recruiting, hiring and new team member onboarding
• Establish, actively manage, and report to leadership key KPI's for the Implementation function
• Be accountable for onboarding adoption and retention and CSAT metrics

BACKGROUND AND SKILLS YOU WILL BRING...

• Experience providing strategic direction to move the business forward
• Extensive leadership experience overseeing a team of managers and individual contributors
• Exceptional communication skills- experience engaging with executives
• Advanced communication and organizational skills with the ability to influence results at multiple organizational levels
• Prior demonstrated experience in project management
• Strong and proven ability to develop, coach and mentor team members
• SaaS experience

SUCCESS LOOKS LIKE...

• Being aggressive and taking initiative; we trust you to move the needle forward
• Doing the job; outcomes are just as important as strategy
• Being adaptable and amenable to meet the changes of a dynamic and evolving industry
• Demonstrating humility; partnership and collaboration is who we are and how we operate
• Tapping into your innovative side; conventional is not always correct

HOW WE INVEST IN YOU...

• Competitive and comprehensive benefits: Coverage options to support the whole person, including full medical, dental, vision, and life insurance
  • Generous employer sponsored subsidy towards employee's medical insurance premiums
  • Azalea Health covers 100% of the premiums for Life AD&D and Long-Term Disability for all eligible full-time employees
• Balance and flexibility: Simple Paid Time Off (PTO) options. You earn your time, use it as you choose.
• Economic opportunity: Competitive total rewards package that offers competitive pay and advancement opportunities

Azalea Health's EEO Statement

Azalea Health is an Equal Opportunity Employer committed to creating a diverse and inclusive workforce where our employees excel based on merit, qualifications, knowledge, ability, and job performance. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and any other characteristics protected by federal, state, and local laws that make our employees unique.